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Was not very happy people weren’t as nice as i expected food was horrible hotels outdated paid for a oceanfront view and the ocean view that I got was looking at the street and the ocean was across the street barely played music by the pool their main focus was trivia and bingo.. was told I wasn’t allowed in one of the restaurants because I wasn’t wearing a collared shirt then next morning went to breakfast and they wouldn’t let us in because my gf was wearing a bathing suit without a cover-up on top, which I don’t get because we’re on a beach resort for all the money that I spent was very disappointed

This resort is amazing! The staff are fabulous (Maryann from the gift shop and Glenda from the Sandals Travel Booking were 2 of our favorites). They go above and beyond, they make conversation with you as if you’re family. The resort is clean, the food is pretty good, the views are astounding. We will definitely be going back!

Best vacation property for romantic trip, lots of restaurants to choose from. Always great food and drinks. Staff is super friendly and want to help make sure you have a great day. Highly recommend this place.. just put your wallet in the safe when you get there because you won’t need it til you leave as everything is included !

The best thing about the property was the staff, especially the staff at the workout facility and pool -Nyah was terrific and her high energy helped make the work outs fun. The cleaning staff was also great - especially Kishamka. The fact that there were so many dining options as great, although we would have liked more local foods on the menus.

Some of the staff was really nice... others not so much. Our biggest issue was when things needed attention, they would say they were going to fix it, and then didn't. Our room's a/c was stuck on 24/7 at 64°. For 4 days they would say they would fix it but then did nothing. Finally we insisted on a new room and they moved us the next day to one that wasn't quite as nice but comparable. The kicker is they cleaned it and filled it same day. It had a musty smell, probably from the ac never shutting off. Their solution was to send in housekeeping to spray it with deodorizer. The fridge wasn't working right and had something red spilled in it. We said something and they didn't bother to clean it after they "fixed" it. (It was either too warm or froze everything inside). Water pot had no knob and they said they would replace it but never did. The door to the patio in our second room would not close all the way. It was just one thing after another. Food was really slow and there wasn't a buffet all the time. Just for breakfast and lunch. Some food staff really hated their job. Others were fantastic and fun to talk to. At the end they asked us how our stay was. We told them not great, they apologized and asked us why, and we told them. They didn't seem to care. Again, we complained but there wasn't any follow through. Also, don't book any excursions until you get there. Your can't cancel and get a refund. They can, however, cancel on you and there is no penalty for them. Not cool.

Terrible room view. Not as fancy as other resorts I’ve stayed out. Reservation dinners were average. Long wait at one reservation restaurant due to overbooking. I like the casual atmosphere of this resort though. Superbowl party was above and beyond

Good beach, Excellent dining options 24 hr gym Some areas if hotel could be better maintained such as the pool areas

Kelvin with the entertainment staff was awesome the guy was so much fun and lead my wife and I to many fun events and treated us like his best friend can’t say enough about this place and its staff absolutely amazing

Great property, food and drinks were just average and rooms could use some updating in comparison to other all inclusive resorts we’ve been to.

Beautiful hotel overall, room was nice (Pigeon Island building with Atlantic view) but bathroom needed updating. Shower was not all tile, had a traditional white tub and the caulk around faucet was failing making the faucet start to fall off. Was disappointed at check in, paid for ocean view expecting a view of the Caribbean but had an Atlantic view that includes a close road where you will hear locals playing loud music late at night and see cars passing by. Tried to swap to a Caribbean view room but was told it was $800 upcharge per night. Pool area is very nice as well as the beach. Calm water and nice sand. Pigeon Island is right next door so you can walk over and climb the mountains which has awesome views. Food is good, Gordons had awesome Snapper. Book reservations for it right when you get there, we had to wait 4 days to get the first one available.

I don’t usually rate like this. I will start with the long scary drive from the airport. Staff is trained to be polite but seldom look at you when speaking, so you are not sure if they are speaking to you. They are barely audible. The service at the beach is nonexistent and outdoor restaurants are less than satisfactory. The food was precooked and dry. And it took forever to be served. We will not be visiting Sandals again. It was our 40th anniversary they didn’t do anything special for us, they kind of ruined it. 🙁

Appreciate how easy it is to book and travel, transportation, restaurants, activities and accommodations are all taken care of and it’s so easy. The property is very nice, the restaurant options are great and food was really good. Wait times to be seated (or greeted) and for food can be long. I liked that you could leave the resort and there was lots to do. Excursions were really well run (do the Soufreire experience with the speed boat. It’s a great day). Nit picky - but here are my negatives just assume that special requests, will not be made, I tried to arrange for a few things before travel , called and sent messages prior to arriving 3 times and was told yes, but arrived to not have those requests meet. I also had an issue with a billing error (double charged) and it took multiple requests to get fixed, not a huge deal just something to be aware of). I’d also note that some of hotel staff are more friendly than others and it can be a little rough while getting into vacation mode. guests go out early and put towels on chairs which results in there was often no free pool chairs, by afternoon. Seems like they could add some more chairs and not allow for ‘saving’ Overall it’s a gorgeous island and I enjoyed the trip, I might just not be an all inclusive person.

Beautiful hotel

We celebrated our honeymoon at this resort and everything has been absolutely perfect. The staff came into our room to clean 2-3 times a day, every time we entered our room it was cleaned and the bed was made! They also said good morning/afternoon/evening/night every time we passed them or interacted with them. Everyone was super sweet to us. The only thing I would change is to have more shaded areas (i.e. a lot of chairs by the pool or beach didn't have any shade covering at all), it would be nice if there was an option for the guest to choose whether or not they want to have the umbrella up or down. A couple of notes for future goers: Seats get taken up early in the morning for the beach and the main pool! So come early :) We did once go early and reserved a really nice spot at the beach but a girl and her mom occupied it before we got there while we were changing into our swim suits :( The buffet (Bayside Restaurant) during breakfast and lunch has a lot of birds standing by waiting for someone to leave for them to start scavenging. It was a bit of a turn off but not sure if there is anything that anyone can do about that! We went during September (23-29) and the weather was still lovely, we did get showers every now and then but still got a lot of sun! It was actually nice to have some overcast periods as the temperature without the sun is already warm!

The facilities were clean, well kept and excellent overall. There were picturesque spots for relaxation everywhere so it was never overcrowded in any one area. We took full advantage of the water sports which we thoroughly enjoyed. The food was okay. There were lots of options but we felt that it lacked flavour. The service was not what we experienced at other Sandals or even other resorts. Some staff were very friendly and helpful, others seemed to be very unhappy and that resulted in sub-par service. Overall it was a good stay, but the service definitely needs improvement.

Excellent

Best food and adults only stay!

The Sandals Resort was a huge disappointment. Upon arrival, we were not helped out at all with our luggage, rushed into spa treatments and other excursions, and not welcomed as we would have expected from the price we paid to be there. The staff was very rude when we did not immediately buy anything and shuffled off to our room. We selected the Club Penthouse and there was no difference in treatment or amenities. We practically had to beg and ask for everything, all to be treated poorly for asking. The drinks were terrible and often had bugs or lipsticks in/on the plastic cups. While trying to enjoy the pool, we were left with no towels. Restaurants were completely booked and almost impossible to get the Culinary assistant to help as she was never at the office and if she was, you get completely ignored for 5 minutes while she takes personal calls. The rooms are very outdated. No one knew anything about the resort or the excursions, we often got bounced around and received different information from everyone on staff that we spoke with. This was truly a huge disappointment and felt like we w the robbed. We absolutely got ripped off and treated poorly. We will never, ever be returning to St Lucia or another Sandals resort. SAVE YOUR MONEY!!!!

Not the same Sandals brand that it used to be and Defiantely not worth the price. Much more worthwhile to try the different resorts on the island. Service - ground level staff are uninterested when you escalate to management you get some traction but you will spend half your time escalating issues to management Amenities - there is a large number of restaurants and the food is good but as above, when the service lets you down then everything is not worthwhile.

My husband and I thoroughly enjoyed our time at sandals grande where we celebrated our 35th wedding anniversary. The staff and property provided a pampered experience.