パール オーバン ホテル & スパ

Our room was lovely and the air-conditioning and heating system worked well. We very much enjoyed the spa. Breakfast was delicious and plentiful. The front desk staff was very nice and helpful. We did not really care for the dinner menu so didn’t eat there.

Arrived late, but the hotel had a lot of inventory so room selection should have been no problem. The front desk staff gave us our room key (room was assigned earlier in day, as far as we could tell). Room was tiny! It was also on the main road side of the hotel, so we couldn't sleep with road noise, traffic, drunk people on streets, etc. If it was peak season, I'd understand ending up in a room like this. But the hotel had ALOT of empty rooms, so maybe management should think about how they assign rooms at low inventory times of year. While there is a lift to each floor -- there are also stairs on each floor that have to be used to access about half of the rooms. For those with disabilities, make sure they put you in one of the rooms on the level with the elevator. There was a nice lounge/bar attached to hotel. Amenities were super nice. Breakfast looked like standard hotel fare (cereal and eggs) - we went around the corner to a nice cafe for breakfast.

The Perle Hotel is lovely, and I would stay again given the chance; I have only the highest recommendation.

Loved our room. Very spacious, king size bed and great shower pressure. Also no shower over bath.

Old hotel room was very nice and updated and very comfortable accompanied by lovely breakfast. The hotel location is perfect facing the harbour view and few steps away from the train station. Highly recommended.

Room was immaculate and well stocked with great amenities

Lovely hotel and rooms , great location . Staff were very accommodating and friendly .

O quarto era pequeno, mas atendia as necessidades. Café da manhã excelente, equipe muito prestativa e simpática. Ótima localização, só realmente faz falta um estacionamento para quem está viajando com carro.

The Junior suite was lovely with wonderful views across the bay, comfy chairs, clean bathroom and sumptuous bed, with good quality linen. The food in the restaurant was outstanding, we sent our thanks to the chef. We enjoyed the Spa on our first afternoon but when I went to organise a massage for the next day I was told by that the area would be closed. This was a shock, it has not been mentioned by any member of staff when I phoned prior to our stay, nor was it stated when we booked the thermal area for our first afternoon. One of the reasons we had booked the Perle was because it had the Spa. The next morning we spoke with reception about the problem and voiced our concern. Once we were back in the room we had a call from reception telling us the area would be available after all. This was excellent service. It altered our view of the hotel as it was dealt with so promptly and made us determined to return. All the staff were helpful, efficient and charming, from housekeeping and reception, to bar and restaurant staff.

Great location, beautiful room, lovely staff, good breakfast (only addition to suggest is some fresh whole fruit like bananas would be good at breakfast too). Overall very enjoyable short stay. Will definitely return.

Great location, friendly staff, large rooms. Everything was very comfortable. Parking was not available for us one of our 2 nights. Very clean & well kept but could soon use some upgrades. We enjoyed our stay & would stay again

Friendly, helpful and efficient staff. Great room with harbour views on the third floor. Good choice for breakfast and dinner.

The room was a little on the small side, and trying to maintain a good tempertaure in the room was difficult. But it was clean and well maintained and the staff were lovely, as was the breakfast.

Pros - The room was lovely, bed was nice and soft, breakfast was amazing and staff were courteous and pleasant. Cons - draughty windows, rooms could do with replacement windows or secondary glazing. WIFI was spotty and TV, which relies on the WiFi, didn’t work very well. For the money it is a decent hotel but I’ve had better for less. Bar staff need to be more careful when serving guests as barman dripped hot tea on my wife’s leg whilst delivering it to our table.

Staff were very helpful. Anna on reception was exceptional. Dealt with her over the phone abd on arrival. Very personable and very efficient. 11 out of 10

Friendly reception staff! Great spa experience!

When we checked into our bedroom the heating was not on at all and. I Complained to reception they gave us another room on the same floor. Also when we entered that room it was freezing to. I had to phone reception she never came up on these 2 rooms so was running about. Then I went back downstairs she said the whole heating in fllor 1 was not working they got installed new heating system. I got upgraded to second floor also the heating was still not right most of the night the room was cold.. I spoke to management in morning he was nice told him about the issues he said will refund the whole amount.I will take up to 10 days to get refund won't be back staff. Staff not good either short staffed in hotel

Beautiful room, wonderful staff.

A good stay overall and staff helpful and friendly

Super room with great views and very spacious. Received a note to say online check-in instructions would be sent prior to arrival but these were never received.