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Property was taken from my room during a room transfer and disappeared. We contacted the hotel twice and they did not respond. When we tried to follow up we were hung up on before anyone actually said hello. I assume they think we are out of town and the best way to deal with it is to ignore it. It was simple inquiry, we weren’t asking for anything. Also noticed they overcharged me for a bottle of wine by £20.

Five Star all the way. Staff went above and beyond on all requests.

This is our third visit and it was nothing less than spectacular. The hotel and amenities are top-notch, the staff and customer service is second to none. The complementary breakfast is outstanding and the restaurants and pub are fantastic. The location cannot be beat. I can’t say enough positive things about each individual staff member who is beyond courteous, kind, and friendly. I cannot wait to return once again.

Hotel is beautiful and a bucket list for my husband. We had a view of the 18th hole and the ocean. Dinner at 18 was delicious. Thank you for a great vacation!

The Rusacks is the absolute best place to stay in St Andrews

This is a charming property with excellent service! Love it!

Good location. Got a balcony room facing Old Course and really enjoyed the stunning view. Breakfast during weekend was very slow and crowded. Weekday breakfasts were much more enjoyable. Gym is small. Room is decent size but somehow the bed is way too close to the closet that we couldn't even open the doors. Every elegant Scottish hotel.

This is hotel is an old world absolutely beautiful hotel with the kindest staff and the most delicious breakfast each morning. I really cannot say enough wonderful things. My 18 year-old daughter and I loved this hotel.

Great

Perfect to holf location.History.

Iconic and well placed. Weird smell in hall and room closets.

Very good overall. Shower temperatures need to be able to be set warmer and stronger.

Thoroughly enjoyed our 2 nights stay. Staff very friendly, room very spacious, views over Old Course fantastic and first class breakfasts.

The hotel is beautiful but I had some issues. I made contact with the hotel to make them aware and received an apology. I was not happy with something said at check-in, my shower handle came off and wardrobe door handle too. These were not fixed. The noise from upstairs, fridge and people banging on the hall way door prevented me sleeping. I had issues ordering breakfast due to a lack of menu in the room and reception not knowing what I could have. My room was lovely other than what I mentioned above, the majority of the staff were friendly and the food good. I loved the smell of the coal fire every time I went to the reception area! I just expected better from a 5 star hotel. I would not return at full price as I don’t trust that I wouldn’t have a similar experience.

This place was absolutely beautiful. The rooms are stunning an the beds are so comfortable

Lovely hotel & staff, the hotel and bedrooms are full of character.

None

Hotel was great and staff and amenities superb

Wonderful

Loved our stay at the Rusacks. Thr room was beautiful and spacious with amazing views over the golf course and beach. Could relax in our room for hours. I had the most comfortable sleep even the pillows were a dream. The staff were all friendly, polite and welcoming. Would highly recommend going at Christmastime. The location is ideal close to the beach and the town. Thank you for a wonderful stay