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Carpets were dirty sofa was broke mand leather peeling and the fact shower and toilet area were dirty my girlfriend had to bleach and clean en suite due to pubic hair and glass being dirty in current pandemic pretty poor

I’ll start with the positives: the actual house has potential. It’s a nice house with quality doors and is well laid out. 3 bedrooms upstairs, one with an en suite. Oh and there’s space right outside to park. Negatives: The entire house was FILTHY. It looked like it hadn’t been cleaned in a long time. There were dead flies on the window ledges and carpet. There were food remnants on the wall next to the bin. The sofa looked like it was falling apart but upstairs was even worse. One of the beds hadn’t been changed since the last guests checked out and there were hairs, you know what type of hairs, on the sheets and to quote my friend, it smelled of bloke! We found a face mask and other debris in the cupboard. We were given one towel (which was damp) between 4 of us and there was one toilet roll and one almost finished hand soap between all 3 toilets. The rubbish bins were overflowing outside too. Also, we wasted an hour having to drive to a guesthouse a few miles away with no parking to pick up the keys as the owner didn’t respond to my two earlier calls requesting entry instructions. We spoke with the landlady after we checked in and she offered us a refund without batting an eyelid. I’m sure we weren’t the first or the last to refuse to stay there. The house was so filthy we decided we couldn’t stay so booked a few rooms in the Travelodge instead. One week and two messages on and I still haven’t received a refund. In a word, avoid!

The location was good as you can walk into Inverness. It was a semi-detached house, part of which had recently been refurbished. However it was not clean! Carpets were badly stained, we had to clean the kitchen and everything in it before using it. Furniture was dirty and unsafe i.e. broken chairs etc., old splashes on skirting boards etc.. There was no inventory list and many basic items e.g. tin opener, casserole dish etc were missing so that we had to buy them. Others were not complete or damaged. The bins were full to overflowing and next door the birds had scattered the contents all over the front garden. The back garden was full of cigarette buts. The two outside problems were dealt with on Monday after I contacted the owners, but none of the others. A taxi driver said the house had been rented to workers so it was obvious that it had not been thoroughly cleaned before we got it. Bearing the Covid-19 problems and restrictions we were shocked that they are allowed to rent out property in that condition. This is only a summary of what it was like. We were shocked and I can honestly say that this was the worst self-catering accommodation I have ever experienced in Scotland. We couldn’t hoover as there was no vacuum cleaner. There were dirty cloths under the sink. The fridge freezer hadn‘t been cleaned and there was an old opened carton of ice cream in the freezer. Etc., etc.

The property was unclean and well worn, avoid staying here it’s not worth the money. I expected a far higher standard for the price. Fridge dirty, carpets stained, no mattress protectors on the beds. Walls badly marked in bedrooms. Very disappointed customer.

We really enjoyed our stay and thought the house was really nice.....however, the single beds desparately need new mattresses to the extent where one of my children opted to sleep on the floor rather than on the springs of the mattress.