ソフィテルアンバサダーソウルホテル＆レジデンス

good

豪華なホテルで、朝食も美味しく、アクセスも良く、スタッフの対応もとても良く文句無しでした！特にハウスキーパーの方がとても良い方で部屋に置いていた子供の人形を可愛く並べてくれたり、細かな心遣いに感動しました。 あえて不満点を上げるとしたらプールがあまり広くなく小さな子供と遊ぶには不向きな点くらいです。

素晴らしいホテルです 夏休みで、ホテルに滞在するだけのバケーションを楽しむ家族がたくさんいました ロッテタワーの隣りでショッピングから食事、なんでもOK

スタッフが丁寧に対応してくれました

部屋はいい

とても綺麗で、広くてとても良かったです。ホテルフロントが6階のため、一度6階で乗り換えが必要なことだけが面倒でしたが、慣れると気になりませんでした。スタッフも良い人が多くて、過ごしやすかったです。地下には食堂やコンビニがあって便利だし、また道を渡るとロッテモールがあり、その先はロッテ百貨店やロッテホテルまで続くので、ないものがないという感じ。アクアリウム、ロッテワールドアドベンチャー、ロッテワールドタワー、キッザニアと子供連れにはとても良い立地です。また、次もここに泊まる予定です。

対応が非常に丁寧で、空港までのタクシー手配など完璧でした。またお世話になりたいと思います。

設備、スタッフが素晴らしい！

It was a great hotel. I was anxious because I had a toddler with me, but I felt very safe.

ホテル内のサービスは部屋にあるタブレットで頼めるので とても便利でした。日本語を話せるスタッフさんが とても気さくで 気持ちいい対応をしていただきました

買い物、交通、スタッフ共に素晴らしいと思います。ただ、韓国語か英語が出来ないと意思の疎通が難しいかも…シャワーが弱くちょっとイライラ

Kind and friendly staff and great hospitality. I would definitely recommend this hotel.

スタッフの方の対応が丁寧かつテキパキされていて大変気持ちよく過ごすことが出来ました。お部屋も水まわりも綺麗で、安心して過ごすことが出来ました。

Excellent when I say a five star hotel, I mean a five star hotel!!!! From the moment I arrived till the moment I left I was treated like a welcome and honored guest. The concierge service was phenomenal. They went above and beyond to make sure that my stay was as easy and as convenient as possible, they were ready with recommendations and were very attentive. I had never stayed at a Sofitel before I usually stay at Andaz‘s but I wanted to stay at a five-star hotel in Seoul that was so iconic. Literally next to the lotte world mall, it was extremely refreshing to be in such a luxurious hotel: my view, my room, the restaurants, the swimming pool, the spa the gym, the breakfast, the guest It was absolutely amazing. I cannot recommend this property enough.

가족 모두 좋아한 호텔입니다. 직원 모두 친절하시네요.

Ok experience

Really a top tier hotel. Quality all around

Excellent service, well maintained facilities in one of the best locations in Seoul. Only negative was the bed was quite hard, even for someone who likes doesn’t like a soft mattress.

Amazing hotel that is located steps away from Lotte World Mall (Avenue L, Lotte World and the Number 2 and 8 subway lines). Breakfast has a large variety of options, including both Korean and Western food. The Residence has a microwave, stove top and washer/dryer combo unit. Rooms are very large and our King bed unit had 1.5 baths. Staff is very friendly and helpful and a French team is visible throughout the hotel. My two areas for improvement would be 1. the wait for breakfast (3 seating times seemed to be pretty full, but especially the later times). One morning, there were no seats, so they moved us up to the 32nd floor lounge (smaller, but still a great selection). 2. The elevators are always full (especially around checkout time). If you need to go from the 1st floor to the room, there are always 2 elevators you need to take. I understand security concerns, but it can lead to long waits. We had a room in the hotel for our kids and we stayed in the residence, so different elevators to go up to our room.

Lovely new hotel and good facilities