The first thing that we noticed on our arrival was the bad smell through the building, we arrived after 4 PM and we left the room after an hour as we booked a tour and Flamingo show, we arrived back after midnight and went to bed, next morning I have discovered that two cell phones were missing, they were left in the living room as there was no safe in the apartment, there was no sign of any forced entry.
I went straight to the office around the corner and the female staff said that it has never happened before and suggested to go to the police, I went for a quick breakfast and packed up our bags and went back to the office to hand back the keys, the office lady told us that she called the "responsible person" and they are looking into it seriously but she confirmed that there was no cameras in the building and said it is unlikely it was done by the cleaners.
At police station they told us that two more apartments reported stolen items at the same address last night, after we got back to give them a copy of the report, the office lady said that she didn't know that until after the other customer reported it to them, she took my details and said they will contact me to arrange compensation through their insurance.
I emailed upon my return and they replied after 3 emails that the insurance company will not compensate as there was no forced entry but they contacted them again and waiting for reply, I have since emailed them 3 times but it was totally ignored.