ホテル イルニオン スイーツ マドリード

部屋が綺麗でとても良かったです

I am writing to formally log a complaint regarding my recent 10-day stay at your property. When I booked the room, I selected the option for one king bed and two twin beds. However, upon arrival, we were given two small beds pushed together instead. This was highly disappointing. I spoke with two separate staff members about this issue, but received no assistance, which is unacceptable given that we were charged the full amount. Additionally, the bathroom was not very clean and was not properly functioning. The room overall was not up to standard. I am extremely dissatisfied with this experience and the level of service provided. Furthermore, the room did not match the advertisement on Expedia, which showed a completely different setup from what we received. I expect a response regarding how this situation will be addressed and compensated.

Ayant séjourné dans un illunion à malaga 4 étoiles celui de Madrid centre mérite 3 étoiles maximum seule l’entrée fait un 4 étoiles et le petit déjeuner sinon l’immeuble est vieux et les chambres aussi je n’ai pas aimé

Every things good

Mi estadía les reporte que estaba malo el aire acondicionado y no hicieron nada

La sábana de una de las camas estaba manchada, tenía muchas manchas de suciedad nada agradable. Hicimos el reclamo en recepción al momento de hacer el check out El Aire Acondicionado no enfriaba mucho, tuvimos que llamar técnico y resolvió un poco.

Quiet, regular size very clean room, excellent breakfast and service. Convenient location with a 20-30 min. taxi ride to the major Madrid attractions, airport or train stations.

We loved our stay we decided to cancel on another one and booked this one last minutes! Wow so worth it the location is good. The staff is extremely nice and helpful. Highly recommend!

Ótima opção para famílias.

colazione abbondante, camere pulitissime, personale accogliente e in gamba, presente distributore d'acqua sui piani. davvero ma davvero top esperienza da rifare. collocata lontano dal centro ma sotto l'hotel si trova la metro che ti porta ovunque.

Muy buen hotel muy bien ubicado.

we over sleep, were very tire and didnet eat at all. The hotel is perfec located, the rooms are Bib for European Standars, and close by everything we need.

This hotel was a huge surprise. The room was clean and the space great. I travel with my family and we were so comfortable. The staff was friendly and helpful. Also, the breakfast was nice with good variarity of food.

Prime location, helpful staff, nice place to stay

We had a great stay, everything was clean, the breakfast was great and staff were helpful! Highly recommend!

Modern hotel with public parking underneath. Good room for family with 2 children. Good location: About 30min. walking from Bernanéu stadium. 2min. walk from metro station Alfonso XIII.

Muy buen servicio, excelente limpieza, muy buen bufet de desayuno, personal muy amable. La ubicación es buena, lejos del bullicio del centro, pero bien ubicado, al lado de una estación del metro que te conecta a todo Madrid.

Breakfast staff are especially worthy of note. Very hard working! Great hotel, good transport links.

Buen hotel. Buen desayuno y muy bien la ubicación

El personal no es tan amistoso ni tan atento pero el Hotel espectacular y buena ubicación!