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This hotel has provided one of the worst experiences we have ever had. We stayed here for eight days, and not once was the room properly cleaned. On the only day the cleaner came, she took the blanket from our bed. When we asked about it, we were told it was in the laundry and that there was no replacement, forcing us to sleep without a blanket. Despite multiple requests for cleaning, the only thing they did was make the bed – no vacuuming, no bathroom cleaning, nothing. We asked if they could wash the dishes, since there was no dish soap or brush provided. They said it was “not included,” so we had to go out and buy these ourselves. We even requested a knife to cut a watermelon we had bought, but they didn’t have one. The room we were given was filthy and nothing like what we booked – dirty surfaces, unpleasant smell, and clear signs of neglect. The service is unprofessional, the facilities are poorly maintained, and the attitude towards guests is unacceptable. We strongly advise everyone to avoid this hotel at all costs.

Need new mattresses

Das Rey Carlos liegt sehr günstig. Vom Flughafen aus mit den Buslinien 66 und 90 gut zu erreichen. Die Einkaufszentren CITA und Yumbo mit ihren Restaurants und Bars sind quasi ums Eck. Auch der Strand ist zu Fuß erreichbar.

El hotel, se puede apreciar que poco a poco va siendo un estilo moderno. Nos toco una habitacion renovada, limpia amplia y bastante comodas las camas, . Si tuviera que poner algo negativo, es probablemente, la poca variedad de comida del buffet.

Very hospitable staff who go the extra mile - had an issue with aircon and a maintenance guy came over as soon as possible. They then provided me with a temporary unit as the system took a while to regulate the room temp. Breakfast was very impressive too and my request for a quiet room was granted. I like superior rooms as it was more like an apartment so could cook there too if I wanted to and the hotel was very centrally located. Please thank your lovely staff

Personeel is perfect. Hotel verouderd

Been a few times so nothing new. Was pleasant. Does the job. Will prob be back

Muy amable el personal y el apartamento muy bonito, volveré..

Hatte das Superior Doppelzimmer für eine Woche hier. Und war für das 3 Sterne Hotel positiv überrascht. Moderne Ausstattung und sehr helles Apartment wurde mir zugeteilt. Personal sehr freundlich. Frühstück war in Ordnung, große Auswahl. Alles in allem dem Preis angepasst. Ich werde wieder kommen

The best hotel!

Hôtel en rénovation et cela devrait être mieux l’année prochaine

Ved ankomst fik jeg tildelt vær 424 som IKKE var rengjort, dette blev så byttet til værelse 109 som heller IKKE rengjort, begge værelser havde været brugt .. Fik så 424 tilbage nu “rengjort” nu brugeligt men stadig meget nusset og klamt gad ikke mere, så jeg måtte tage det som Det var . Receptionisten ( en ældre herre ) var tydeligvis bedøvende ligeglad .. Aldrig mere Rey Carlos

Mein Zimmer war schon etwas in die Jahre gekommen; Charme hat das Hotel dennoch...

Mein Zimmer war schon etwas in die Jahre gekommen; Charme hat das Hotel dennoch...

Estuvimos es la habitación 503 y nos encontramos con las sábanas llenas de cacas eso fue lo peor que nos ha pasado la limpieza deja mucho que desear sin embargo la comida estuvo buena

Appartement vetuste, pas de volet dans la chambre seulement un rideau transparent ! Réveillés très tôt tous les matins. Dans la chambre fenêtre coulissante qui ne se ferme pas et accessible depuis les toits extérieurs. Sentiment d'insécurité... Literie horrible mal dos récurrent. Une seule clé pour deux forcément pas commode... Seulement la piscine extérieur et infrastructure convenable.... C'est dommage :(

Très bon accueil dans cet hôtel, personnel chaleureux, piscine superbe, petit déjeuner copieux... Quant aux chambres, elles manquent un peu d'insonorisation mais sont empreintes d'un charme indéniable. Situation privilégiée à quelques mètres des transports en commun et du centre commercial CITA

The hotel is in a great location and has a lovely pool area which is in the direct sun for most of the day. I stayed in an ‘updated’ apartment which had a balcony overlooking the pool at the front of the hotel. The apartment was very large and offered most things I needed - a few extra touches were needed like washing up sponges and liquid and better shower gels etc. but otherwise the apartment was comfortable. I’ve downside is the noise from guests in the hallway/stairs and sofa area on the top of the stairs. The bedroom is directly next to this hallway and has single glazed slated windows it feels like the people are in the bedroom with you. This results in very early wake up’s with guests returning late from the bars/clubs and others dragging their cases early in the morning and chatting loudly. Buffet breakfast is offer at €10 per person and dinner is also a buffet at €16 per person. I did not try these options but they seemed good value for money