ホテル ベルティス アルハラフ

En general muy recomendable.

I stayed with my family for 2 nights on a half board regime. Unfortunately the check in was really poor. There was a lady who clearly does not have qualifications to work at the reception. First we arrived at 2.30 ( spanish time) and the rooms were not available yet. No time was given to when would they make it ready and assumed we were ok with this or this is a normal practice when check in is from 2pm. No apologies offered, only offered to leave our bags at the luggage area. No explanations given about tje hotel. Very poor and disappointing start! Half board is a joke. Main course is very small portions and you cannot even read anywhere what are the options and what does it contain. If you are lucky to have a nice person serving you like we had our first night then you might enjoy. Second night we had a young man who does not have a clue how to serve food or behave with guests. It just makes you want to leave and never come back. Breakfast is OK. Nothing too Wow for a 4 start hotel, which clearly is a 3* pretending to be a 4*. Rooms are spacious but the room cleaning service is just making beds and wipe of toilet. Floor is not hoovered! Did not go to the pool area so cannot comment. There is a coffee room downstairs near the reception but again very badly kept. Makes you feel unwelcome! Not a place to enjoy the hotel but ok to visit and do like bed and breakfast. There is free parking outside so is a bonus.

This is not a 4-star hotel, even though the lobby looks nice. Details below - Cleanliness: My bathroom tub had visible peeling and rust, and it looked like a bunch of caulk was slapped on to hide dirt and age — a poor attempt at renovation. The shower grout had black mold/mildew that came off easily with a scratch, so I don’t understand why housekeeping misses it. They seem to do the bare minimum. Dirt and luxury cannot coexist. A standard room should be as clean as a suite. Facilities: Guests can’t control the air conditioner temperature. Seville is hot in October, and 22°C was the lowest setting, with barely any air flow. I ended up sweating through two nights until I requested a mobile AC/fan, which made all the difference. The pool, however, was a lovely amenity - clean, relaxing, and one of the few highlights of my stay. Noise: You’ll hear hallway chatter and doors slamming. The hotel should invest in soft-close doors and better soundproofing. Staff: Staff were helpful and responsive, though I’d recommend having a bilingual person at the front desk more consistently to assist tourists.

Correcto

Habitación sin ruidos, amplia y confortable. La única pega, que al ducharse, el agua pasa de fría a hirviendo, por muy poco que gires el grifo. También ocurre si se abre otro grifo más, que tienes que volver a regularlo...

Limpia y tranquilo

preis ist definitiv okay, leider ist das frühstück billigster fraß. aber klar typisches hotelessen, doch satt wird man definitiv 👌

Habitación limpia y espaciosa. Algún deterioro en el cuarto de baño. Bufé desayuno bien.

Ne correspond pas aux avis

Foi umas férias excelentes, e confortável. Desde o primeiro dia até o último todos foram impecáveis e sempre dispostos a ajudar O pequeno almoço, o jantar, a piscina, a instalação e a vista maravilhosa, e contando que tens tudo perto do hotel 🏨, que ajudou em tudo. Recomendo, se desse ficava aí a morar 😂😂😂😂 Com certeza que voltarei muito em breve 😃

Nos hospedamos solo una noche pero la experiencia fue excelente. Es un hotel grande, con instalaciones propias de un centro de convenciones. Se nota que fue construido desde un inicio como hotel: amplio, funcional y cómodo. La habitación era moderna, con tetera, creo que mini refrigerador, buen aire acondicionado y elevadores en perfecto estado. El check-in fue rápido y amable. Nos Además, hay estacionamiento disponible, lo cual facilita mucho la llegada. Todo estuvo en orden y nos sentimos cómodos en todo momento.

Personal muy amable e instalaciones geniales, un buffet muy bueno para recargar energías

Buena

Hotel was very good but I have to say, my family got embarrassed during breakfast. I prepaid breakfast but the personnel who should have been at the front to greet people coming in were not there at that time. She eventually caught up and asked for my room number to which I replied back. After 1 minute or so, in the middle of the breakfast area, she says to me in a commanding and very audible voice 'No No No. . . You have not paid for breakfast'. And she does this that everyone in that room could hear. My family was embarrassed. She should me the list and there are the names of four of our family members. I expected more from this hotel as it gives an impression of professionalism at best. But I felt treated like a 'gate crasher'. Not professional enough for an international clientele. Needed more training. It is difficult for me to recommend this hotel to my friends because of such experience.

We loved our stay at Vertice! The room was very spacious and clean. The hotel staff were extraordinary, very helpful and informative about tourist attractions as well as guiding us to transportation. The breakfast had a wide variety of food, juices, fruits, and more, and we enjoyed sitting outside overlooking the pool. Highly recommend staying here, especially if you are with family.

👍

Away from city center but good location if you have a car. Parking was easy with a fee but there was also street parking. Small shopping center nearby with restaurant/movie theatre

El hotelnesta bien Pero si esta lejos del centro los unicos camiones que salen tienen horrarios sibes terrible eso

Alkosta nothing to see or do around the hotel.

Excellent property and staff. Not a lot around the hotel.