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The staff are very helpful, and the room was good. A couple of downsides. The food was very underwhelming and having stayed in the Star Prestige side of the hotel, disappointing. We were also due to get a welcome gift, but this wasn’t forthcoming and certainly not something the hotel are used to do doing. They did provide a bottle of wine to be fair to them, but it wasn’t something they were expecting to provide. To finish off on a high, it was my birthday whilst in resort and the hotel left a free bottle of champagne on ice in my room, a lovely touch.

La habitación muy bien aunque un poco fría pero el clima no ayudó mucho. El personal excelente y el desayuno también! Un poco escaso el aparcamiento. Pero igual todo muy bien!

We stayed here from 22nd December 2025 until 12th January 2026. The check-in was very friendly and attentive with a nice glass of cava on arrival. We had requested a high floor and west (sunset) facing room, we were given a high floor but an East facing room overlooking the Children's pools and slides. We were offered a "Privilege" room which they kindly showed us so we could choose between the two. The only problem was they would require another 882 Euros for our 21 night stay. We decided to accept the room we had originally been allocated. The room itself was lovely and spacious, spotlessly clean with a lovely balcony which had a table and 2 chairs, and views over to Playa Blanca Port and the sea. The bathroom facilities were very good with a nice rainfall shower and complimentary toiletries. The one problem we had with our room was the A/C, it was centrally controlled and we were not able to change the setting to "heat", as it did get chilly in the evenings, but it was permanently on "cool", we did ask reception who said that if we wanted they could supply us with a heater, but we declined their offer, we just turned it off. As a 5 star hotel we feel that this should be addressed as soon as possible, being that the Canaries are an all year round destination. We were grateful for the fresh chilled water stations, which are available free of charge for the guests to fill their bottles etc, they are positioned on every floor of the hotel.

The staff at this hotel are what make it a great place to stay

Perfect holiday stay

The food was very good. The staff were also good. The room and facilities are very dated - in urgent need of renovation and not what I would expect from a 5*. Our room had multiple issues including leaking shower and loose bathroom fittings.

Belle chambre, personnel très agréable et attentionné. Nourriture bonne (buffet) au restaurant prestige mais rien à avoir avec un vrai 5 étoiles de luxe. Complexe très propre et bien entretenu. Seul bémol: la climatisation s’allume mais ne refroidit pas, heureusement en novembre il ne fait pas des chaleurs comme durant l’été.

The room was spotless and the staff did a fantastic job. However a big tree took much of the seaview in room 3112.

Star Prestige Bereich gebucht. Getränke und Snacks an Pool Bar tagsüber kostenlos.

Unobstructed a great view from our balcony

Sea view, nice breakfast

Fine and clean hotel with great views, good food, and a pleasant staff. Ideal for a relaxing break. Our only negative - the sunbeds were wet one morning and remained so during the day. But all else was great.

Lovely hotel, very clean and comfortable. Only stayed on a B&B basis but breakfast selection was excellent. On the negative side, I twice reported a problem with the balcony light but it was not fixed during our one week stay

Excellent hotel facilities, spotless large room and staff were extremely friendly, polite and welcoming.

Brilliant weeks stay at Lanzarote Park. Location is perfect…short walk to Playa Blanca shops and restaurants and a gorgeous little beach Playa Flamingo on your doorstep! Watching the waves of the sea whilst lying in your sun lounger by the pool is a real treat! Staff were all so lovely and helpful. We booked Star Prestige and would definitely book this again. Beautiful room overlooking pool and sea, mini bar, kettle and Nespresso coffee machine and the biggest shower I’ve ever seen! Plenty of hanging space in wardrobes and a huge comfy bed! Pillows were a bit uncomfortable though and nowhere to store your case away was disappointing. Drinks and snacks all day till 6 at the Star Prestige pool bar plus daily activities. Not sure I would book half board again as I do get board by same choice of meals every night and some of the food is lukewarm…a separate a la carte restaurant would be really good! Evening entertainment was really good- especially the singers we enjoyed out at the Star Prestige pool each evening. All in all a highly recommended winter sun destination!

The problem arises over guest comfort on temperatures in the bedrooms. No Air Con is on unless :- Air temperature reaches " certain" values, and the room can never go below 18C. This led to x2 nights uncomfortable nights sleep. Hotel stated "edit" law from Spanish government, and the hotels own AirCon laws....

Fantastic hotel, especially for families. Great kids' pool, good programme of entertainments and close to many lovely beaches.

Has the most beautiful setting on the whole island I’d say

Pros: The hotel is lovely, clean, and well-maintained. The staff are friendly, attentive, and always available to assist. The entertainment is engaging, with a great team full of energy. Traveling with an 18-month-old, the kids’ club and evening entertainment were a hit—not just for my child but for other kids as well. The food offered a variety of options, making it easy to find something to enjoy. Convenient water dispensers located throughout the hotel were a thoughtful touch. Close proximity to the beach and the town adds to its appeal. Cons: Cutlery, plates, and utensils were not always spotless and could benefit from more thorough cleaning. While the food was nice, some dishes at the restaurant were bland and oily. Drinks are not included with dinner unless you are all-inclusive, and even filtered water comes at an extra cost. Offering complimentary water at dinner would align better with the breakfast service. Unfortunately, during our stay, a norovirus outbreak spread among guests. Although this was out of the hotel’s control, more proactive communication or precautionary measures (e.g., signs or health advice) would have been appreciated. The hotel itself is good, but it feels overpriced due to its location rather than the experience it offers. Overall, we had an enjoyable stay, thanks to the excellent staff and family-friendly atmosphere.

Average rating. Options for dining should be made clear in the restaurant. Staff offer drinks for to everyone without making it clear that water is not included in half boarding only to charge costs to your room: I suggest a drinks menu should be available on each table and staff should mention when presenting water that this is chargeable to avoid embarrassing guests.