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The staff make this place. They are so accommodating and friendly. There are plenty of options at meal times and always free tables for the help yourself buffet, which, unfortunately some people help themselves to just a little too much! The all inclusive drinks are fairly standard but the cocktails taste like bad fortified wine so I would avoid. If you like evening entertainment then you will not be disappointed. If you don’t, there’s nowhere to escape except your room with a set of ear plugs. The TV only has Sky News but plenty of channels in German as well as Spanish. So take your own entertainment. Around the pool it can be windy, but it’s warm in March. There are the obligatory pool aerobics to avoid but they’re not too pushy. The Spa is tired but a nice quiet break away from others. The staff make up for any of the downsides to this place though.

EL baño estaba sucio. La comida era de bajisima calidad. Las instalacion de desayuno muy pobre, en mal estado, sucio, de muy baja calidad. La habitacion grande pero sucia, las almohadas viejas, planas de baja calidad, de baja calidad las sabanas, el cubre cama. Nada en el frigobar.

Ottimo servizio sempre pulito colazione a buffet con svariata scelta di prodotti e lo staff sempre attivo per offrire il massimo agli ospiti

Trevlig vistelse, fint läge vid havet, god mat och trevlig personal. Däremot dålig städning.

Das Hotel liegt etwas abseits der Stadt El Medano. Es gibt einen kleinen Supermarkt direkt am Hotel mit allem was man so braucht. Die Zimmer waren etwas angewohnt aber noch in Ordnung. Das Bett war OK. Das Badezimmer ist auch in Ordnung und sauber gewesen. Der Balkon bietet genug Platz für 2 und hatte Meerblick. Das gebuchte Frühstück war angemessen und es gab eine ausreichende Auswahl. Die Kaffeemaschinen sollten mal getauscht werden, da oft kaputt. Die Chemie-Saft-Maschine sollte gemieden werden. Schade dass das Hotel nicht echten Orangensaft am Buffet anbietet. Abends ist das Hotel etwas laut, da es sehr stark durch das offene Gebäude schallt. Im großen und ganzen war der Aufenthalt in Ordnung. Würde es nochmal buchen.

Pros: near airport, clean, spacious, all-inclusive option, near/Beach view, spa available, adults only Cons: somewhat secluded, food average buffet, limited drink options, not sound proofed, needs some updating in certain areas 8/10 Hotel was clean and room was spacious with large deck overlooking beach/sea. It had a sitting area and two twin beds. Unfortunately, being on the first floor you could hear patrons in the dinning area and entertainment spaces. Buffet food was average, but limited on vegetarian selection with similar items. Also, I did get sick the last day, but uncertain if from the food or something else. Unfortunately only one restaurant available that was included, could get 20% off at other restaurant. Drinks were okay, but no local beer included and certain drinks also cost extra. Did appreciate reusable cup system at pool. Pool area was very nice and plenty of sitting, however felt hours too short 9 to 6pm. Also, due to winds had plastic/glass wall, which obstructed view of the ocean as wasn’t easy to see through (needed upkeep/cleaning). There was a walk way in front, but no place to sit. Beach area was adjacent and public, no chairs or loungers available. Spa needs some updating. Sauna bench had large splinters. Several items not working or pieces broken/missing. Would have liked some directions on spa process. Staff was very friendly and helpful. Appreciated nearby store, water was very affordable here. Hotel not near a lot.

Not much in the area, better availability for bar and restaurant times would be appreciated. However the hotel was wonderful and peaceful. The staff were fantastic.

The cleaners appeared to be rushed and the clients' rooms suffered. There were shoe prints in the shower where it had been cleaned and t bags were not replenished. The sink plug hole would not stay pressed down therefore I could not get a bowl of water for washing. The TV was faulty and programs often had the sound out of synch, and therefore made little sense. (island reception?)The breakfast foods, while the choices seemed to be plentiful, were disappointing. Eggs were always overcooked and there were too many left at the end of the breakfast session, along with bacon left in huge wads and other items over catered. The granola was not actually granola and had other cereals mixed in. Granola then ran out and despite asking reception on a number of occasions, carried on just being a mixture of all the other cereals. It was awful. The outside area by the pool was scruffy and all the glass, both looking at the sea and for the spa were opaque due to not being cleaned (perhaps another cost cutting decision). In the past a massage was offered with a token but now this was to be paid for from the outset and was overpriced. People routinely put their towels on sunbeds despite the rules which often meant there were no sunbeds (unless you moved someone else's belongings). This rule needs to be displayed much more visibly and enforced. 25E for dinner was not commensurate with quality and should be on a tariff where one can pick and choose for a suitable price. There is more.

Just about okay but the hotel did not live up to the previous ratings. In fact, several regular guests expressed their disappointment. Especially both food and service quality of the buffet restaurant were below expectations. One out of only two elevators was out of service most of the time, and two little piles of floor dirt in the room remained untouched from before check-in throughout the stay. Pool area nice and calm.

Excelente hotel, personal muy amable y profesional, buen desayuno y buena ubicación, pero hacía frío y no tenían ningún sistema de calefacción en las habitaciones

Perfect for a quick escape. It does say beach access but it’s just next to the beach, no dinners there or anything g and it’s not a private section. But food was good and the bar served good drinks.

Clean rooms

Nice and quiet surroundings. Friendly staff, good food, very nice room

Property was really nice. Staff friendly and helpful. No trash can in room, had to request one. Beds very comfy Wi-Fi almost non existent in the room.

It was slightly remote and there was no public transport into the town. We were told it was a 10 min walk but it took us about 30 minutes. There was a serious lack of entertainment in the evening unless you enjoyed karaoke or bingo.

Well located for the airport and right on the coast. Hotel and food both ok to good but not amazing - but then you are not paying 5 star rates either. Location a bit removed for local options, trip pickups etc - fine if you want a quieter time but just be aware that trip options are a bit limited as a result as not everyone will pick you up. Also the hotel has a large central atrium which looks great, but can also make the rooms a bit noisy in the evening from downstairs activities - although it never went much after 11pm so never kept me awake

Staff was extremely helpful They resolved issues on a timely manner and upgraded my room

En reglas generales bien. El personal siempre muy atentos y agradables. La atención en ese sentido, inmejorable. Un hotel bien con un personal inmejorable. En lo referente a comida, bien pero se podría mejorar un poco, más que por cantidad por calidad de algunos platos que la verdad, no creo q fueran su mejor versión. Habitación muy limpia. Piscina, pequeña y agua caliente. Aunque como alternativa hay playa justo al lado, con acceso desde el mismo hotel. Alrededores sin bullicio y zona muy tranquila.

We spent a very relaxable 9 days here. Staff are friendly, lots of different entertainment choices at the hotel and plenty of food options. Only downside is the wind. However they do have a room where you can have a shower and change before leaving to go to the airport if you need it after you have checked out.