ロペサン コスタ メロネラス リゾート & スパ

Fasiliteter

Beautiful hotel and surroundings. Excellent service, restaurants and gym.

Hotel “policies” are not what’s expected or provided at a five star hotel and impacts service and experience in a way that’s completely unnecessary. I asked the bartender for a cup of ice. I was refused but kindly informed I could purchase a small bucket of ice for 5 euro. That’s their policy. At the pool bar I asked to refill my reusable water bottle. I was again refused but kindly informed I could buy a bottle of water. The woman working was standing next to a giant cooler of ice water but refused to let me refill my bottle. I was told their policy is not to give it to guests because it’s only for staff. I needed a towel after getting out of the pool but the man working wouldn’t give me one. He told me their policy is only to swap out a dirty towel. Standing there cold and wet I was refused a towel by a man sitting next to a pile of 100 fresh towels.

El personal del hotel es excepcional. El spa no pude probarlo porque, aun llamando dos días antes de la entrada (llevaba llamando unos días antes, pero sin poder obtener respuesta telefónica), ya lo tenían todo completo para el fin de semana. Opté por un masaje que me pareció caro para ser huésped del hotel. Las instalaciones están muy bien, y la habitación es amplia. Hice una reserva para mí solo, y me dispusieron en una habitación de 2 camas individuales separadas por un mueble. Habría preferido una cama doble, o las dos individuales unidas.

Rent rum!

Spotless, amazing breakfasts, great staff.

None

Ich bin zufrieden und das schon seit Jahren. Sehr freundliches Personal, alles immer sehr sauber.

Unfriendly staff, caos in the breakfeast, the room are dark and far from expectet standards. We had a master suite and it look more as a standard poor big room. The beds are also bad.

Awesome room, large & clean. Resort was amazing, everyone you needed. Staff were very friendly & professional. Breakfast was amazing & including champagne! So well located. Definitely stay again.

udendørs arealet

Allt var fantastiskt bra

Purtroppo è stato un succedersi di eventi spiacevoli, disservizi e complain senza sosta . Nulla ha funzionato . La camera aveva un odore sgradevole e abbiamo dovuto cambiarla. Nonostante l’upgrade anche la sostituta aveva condizioni igieniche precarie. Muffa sparsa sulla jacuzzi, frigobar con incrostazioni e residui di cibo , presenza di ciocche di capelli nelle tazze per il caffè ( ovviamente dei precedenti clienti ) e così via . Siam stati aggrediti al buffet due volte per incomprensioni dei camerieri che si sono subito scusati ma ormai l’umore era andato . Abbiamo dovuto prendere farmaci perché nessuno sapeva dire gli ingredienti a cena e c’è stata una grave reazione allergica . Il servizio clienti si limitava solo a scusarsi . Nonostante le numerose segnalazioni l’acqua era sempre fredda e nessuno ha risolto il problema . Una vacanza piena di episodi così, tutti documentati con video e foto . Per legge in questo caso c’è il rimborso .

Staff was very helpful, they were able to accomodate our requests in terms of room selection and they were always smiling and helpful

zimmer schön, sauber, es dürfte aber gerne eine nespresso maschine haben.

Ja förutom service minibar

Meget bra totalopplevelse

Room spotless and bed comfy

Het hotel is erg mooi maar ook erg kolossaal, er zijn veel zwembaden en bedjes maar er zijn er al veel bezet door handdoeken, dit mag niet maar er is geen controle op. Verder werden de bedden niet verschoond, We zijn hier na een week om gaan vragen, toen werd het direct gedaan. Bij een 5 sterren hotel verwacht ik dit gewoon, ook in de avond de bedden open leggen en handdoeken controleren werd niet gedaan. Het ontbijt is erg chaotisch, er is heel veel keus maar het is wel elke dag hetzelfde, kleine dingen zoals tissues, vanitysets werden niet aangevuld. Kortom een mooi hotel maar niet 5 sterren waardig en daardoor is het te duur voor wat je krijgt.

.