モロ ラグジュアリー スイーツ プエルト バヌス

This place calls itself a boutique hotel with personalized service. The reviews shown at hotels.com site are very positive. However, the reality is that the place is managed virtually and the experience is below all promises. No staff is on site and there is no service. The hotel manager Safa does not respond to messages or calls. We had multiple problems during our stay: 1. Cleaner left terrace door to our room open after cleaning (security risk), 2. General reception area doors are not locked for night (security risk),3. cleaner hanged up dirty towels from floor and did not bring clean ones, 4. cleaner forgot restock toilet paper, 5. During one day we had no water in the room for 8 hours ( no shower or use of toilet possible) 5. There was construction work with loud noise for two days without any prior information from staff (happening next to our room). Even if our problems were many, with good hotel management, they could have been resolved. Safa on the other hand has no interest to act professionally she neglected any contact or request. But she did write to me that I complain about everything when I tried to sort out above issues with her. Luckily our reservation was through hotels.com and they supported and compensated us for this terrible experience. For the above mentioned reasons, I would avoid this place. It is furthermore totally overpriced for what you get. And no breathtaking views can compensate for bad attitude of hotel management.

Super cute room with a beautiful shared patio space. Great location and awesome staff. Highly recommend!

Huoneen siisteys huippuluokkaa. Henkilökunta aivan ihana... Mon 💛 Huoneessa oli ihan kaikki mitä tarvitaan, hyvin varusteltu

Nice room with a beautiful view, loved the bed, beautiful decor. The breakfast was good, communication was excellent. Some noise from the neighbours was less desirable.

God service

Lite problem vid check-in och viss förvirring med kommunikation. Men jättefina rum och allmänytor, magisk terrass med riktigt lyxig frukostservering. Står att det ska ingå en flaska vin för silvermedlemmar men det stämmer inte. Inte hela världen men bra att veta. Vi bodde i Deluxe rummet med balkong vilket var superbra.

Great staff, great breakfast and even greater location.

Plenty of free parking on the street. Very safe area. Convenient check in, wonderful made to order breakfast. Pretty, spacious room with lovely balcony. Highly recommend!

Alojamiento tranquilo y muy bien ubicado

Hyggelig folk, og god service

Really enjoyed staying here and hopefully I am allowed to come back despite what I am about to write. Since it was off season it was unmanned and I got video instructions to do self check-in by myself which was very easy to follow. I didn't feel alone though, since there were security cameras in place (outside of my room, of course). One thing I noted though is that if you get a room close to the romance suite or plan to stay there for romance, the romance will be heard by everyone staying close to that room. You will hear every squeak from the springs in the bed next door, which was quite fun to follow as a neighbor but maybe not when they were in for it for the 4th round in just 14 hours. Anyway, I didn't mind but maybe someone else is more narrow minded so just mentioning that this place is maybe not for very religious or traditional people. One more thing, didn't see any smoke alarm detector in the roof of my room. It is a small hotel, so I don't expect a central fire alarm but at least a smoke detector.

Knappt nån utsikt, värmen funkade dåligt sängen var en grop toaletten skymdes bara av en halv skärmvägg

Amazing place with The best service and location 👌

Wonderful stay at Molo Luxury Suites, everything here is 5 stars from the staff and service to the room. Unbeatable views from the terrace. Everything is decorated beautifully and we enjoyed a fresh breakfast daily. It’s in the more residential part of Puerto Banus, but we liked how quiet it was but still walkable. The owner was super lovely and we had some chat in Italian, very memorable. Thank you again and we will be back ❤️

Gentelmans working hier

Excellent stay here. Staff couldn’t be more friendly and made every effort to keep the property clean with daily refreshers and cleans in room which is great. The rooms are excellent, as is the free breakfast. We rented a bike half way through and the staff let us store them in the underground garage which was helpful. Walkable to the main restaurants/bars/shops whilst feeling more cosy and quiet. Perfect location in my opinion, with Mountain views from the communal balcony (and private balcony if you get a suite). All in all for the price it exceeded expectations, one of the best experiences I’ve had. Thanks!

Muy lindo pero estuvimos sin agua caliente la mitad de la estadía, la cama muy cómoda y la vista alucinante. Nos gustó mucho excepto por lo del agua.

Sehr stilvoll eingerichtete und schöne Zimmer in einer ruhigen Umgebung. Herzlicher Empfang und gutes Frühstück. Ist bestens geeignet für einen längeren Aufenthalt

Bra läge, bekväm svit , supertrevlig o service minded personal. Ända minus var att det var ganska lyhört .

Trevligt bemötande med god service