スマートマドリードグランビアアパート

Immaculate, modern appointments

Espaciosa, limpia. Todo genial

Mi estancia fue excelente. La anfitriona nos recibió con mucha amabilidad y nos permitió ingresar antes de la hora del check-in, lo cual fue un gran detalle. El lugar estaba impecablemente limpio y bien cuidado. Sin duda, recomiendo este alojamiento por su servicio y limpieza.

Comodo para 2 adultos y 4 niñas, el estado del apartamento se ve y se siente recien renovado. Los Aires Acondicionado funcionaron excelente en la ola de calor, Supermercado enfrente. Sitios de comidas cercanos, ubicacion aceptable pero toma 10 minutos caminando para llegar a la Gran Via.

Stay away. Place is dirty. Check in is a

Awesome suite, close to all amenities but the communication could be better, waited 3 hours after check in time for the room key

The property itself was beautiful, clean. Great location walkable to restaurants, shopping, transit etc. our room was over an hour late which was unfortunate bc I had small tired children. We booked an apartment with 2 bedrooms and a pull out couch to sleep 5 people. 1st night we tried to pull out the couch and it wouldn’t come out then was crooked and collapsed when my son tried to sleep on it. There were springs on the floor and under the couch. We contacted reception who continuously asked us if we were opening it correctly and told us maintenance wasn’t available at 11pm. We had to put my son on the floor on some pillows. We were assured in the morning maintenance would come to fix it. The next day we went out & returned late in the evening after our excursions. The couch was not fixed, someone simply had come over to fix it but just closed it up it seemed. 2nd night we tried to open it again and it wouldn’t open and in fact was worse. I spoke with the reception and after arguing for 40 minutes telling them it won’t open even though they insisted it was fixed, I threatened to go down to reception & demand to speak to a manager & they finally called an emergency maintenance guy. He came & even he couldn’t open it … I’m Portuguese & understood when he even said it was broken. My son didn’t have a bed again. After arguing we were offered a 50% refund for our apartment. So if you’r getting a room for 5 make sure to check the pull out. All parts of a room should be working!

Third time staying here and love it….. highly recommended it, great location, nice and clean and very easy to communicate with staff.

Love this place Second time Staying at this location

I had an absolutely wonderful experience staying at Smartr Hotel. The apartment was incredibly modern, cozy, and spacious – overall just fantastic! It was beautifully designed and had everything needed for a comfortable stay. The location was equally impressive. Situated on a charming street with plenty of cafés, bakeries, supermarkets, and more, it had a very local and welcoming vibe. It was only about 10 minutes away from Gran Vía, which was perfect – close enough to the city center, but just far enough to escape the crowds and noise. I will definitely rent this apartment again in the future and would wholeheartedly recommend it to friends and family. A true gem in the city!

The property was older than the ones we staying at our other destinations. It wasn't in as good of shape. We were traveling with our 3 children and it was large enough for a family of 5. It was close to everything we wanted to see!

Muy amplio el apartamento y con una gran terraza, totalmente remodelado y modernizado. Tuvimos una demora en la devolución del depósito en efectivo pero al final todo se solucionó

Convenient location. Great apartment for kids.

Property is in very good conditions and is very well located with many restaurants, shopping and site seeing close by.

Súper modern and very spacious! Great decor! Amazing views! Amazing location

Great location

There is no fitted sheets, the pillows are very, very slim, but that said, it is a very nice place!

Het appartement is enorm groot met een ruim balkon. De communicatie verliep snel en duidelijk via whatsapp. Wel jammer dat er geen lockers of ruimte is om je koffers voor je laatste dag kan stallen.

Excelente depto. Muy bien todo.

I lived everything about the property. But we couldn’t check in on time because they forgot to send us the link to check in. They send us the link at 3:35 and normal check in time is 3 o’clock. They knew we were waiting but things went wrong. Next day water heater went out but they fixed it thankfully. Next day the internet kept going off and on and kept messing with the key link. So we had to get an actual key to open the door. Other than that loved the property and staff of the hotels.