ラクレイ ヘリテージ

The hotel itself is mostly fine, with a good location and a nice view. The staff, however, were the worst among our eight stays in Sri Lanka. They weren’t friendly or helpful and had a clear “what do you want” attitude. They even woke us at 10 p.m. to ask what breakfast we wanted, which is unacceptable. The “western breakfast” was just buttered toast, and it took 40 minutes, even though every simpler place offered more. They mentioned eggs as well, but after 40 minutes nothing appeared, and there were no other guests. The Wi-Fi was very weak and essentially unusable, and the few pillows provided were the least we’ve encountered anywhere in Sri Lanka — my neck still hurts from it.

We booked the most expensive room which cost a fortune. When we arrived the room was occupied as they had sold it twice. They put us in the cheapest room with noisy air conditioning and no lock on the patio door. Blaned Hotels.com and offered no compensation or even a courtesy something.