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海に囲まれてのんびり過ごせます。 ダイビングで宿泊ので十分ですが観光目的では少し物足りないと思う。

Bad service

Beautiful views! No bottled provided water in the room. Ridiculous for that price.

Great stay

Great time! Would definitely recommend

Property is distressed pretty beat up wouldn’t return honestly

Housekeeping never came to clean my room during my

Room was not available until 8pm when the check in is posted for 4pm. Was not aware at time of booking that the beach club was not going to be available during my stay. This place is a cash cow and the owners clearly only care about money. Couldn’t pay me to stay here again. Do better Hilton.

We came on a girls trip and we had an amazing time the island is so beautiful the resort was wonderful.

The floor of our room was fithy and i never saw the staff mopping. All of the ice machines were out of order.

Love ly beaches, nice hotell. Very expensive

Our biggest complaint is this hotel advertised use of the beach club. It’s the first image you see for the hotel. This is very misleading. The beach club is closed to hotel guests when the Virgin Cruise line is at port which was the whole time we were there. We were able to use the beach club for about 2 hours on our last day. Second complaint is dining options.Breakfast options are terrible. Expensive buffet or fattening starchy lobby bar stale pastries. Those are the two choices. Very disappointed in that. Service in dining room is very slow despite only having a couple of tables sat with guests. Food is very overpriced. We enjoyed the island and had a great time exploring it. But the hotel is a 3 star at best. They were changing names the weekend we were there from Hilton to Resort World, maybe with the new ownership they’ll revamp dining.

I love the dining experiences and friendly staff..but some of the lighting in my room was not working and my shower drain was clogged

Très bon dans l’ensemble, par contre quelques employés font descendre la cote de satisfaction.

Beautiful property. The main issue I had was my room. It was one of those rooms that has that weird connecting door to the room next-door. No idea why they put me in there. But I heard so much commotion from the people next to me all night and all morning. The other problem was the bathroom. For some reason, there was a massive puddle behind the toilet. Every time I cleaned it up, it would come back. I told the front desk in person because my room phone wasn’t working. They said they would fix it. They never did. I paid a lot of money for this place and frankly, I’m a little disappointed. And I have a video to prove these issues if hotel management wants to contact me.

Lovely property

First, I do not recommend the partial ocean view rooms. They overlook the busy, noisy street and ours overlooked the dumpster. Ocean view was very minimal. We were unable to use the Beach 360 club on a few of the days because the hotel was catering to the cruise line passengers. Everything was very expensive. I received an email several days prior to leaving offering an upgrade. Upon arrival, the staff had no indication of this and stated there were no upgrades. I asked again the next morning and was told to check back in an hour. Again there were no upgrades. We proceed to spend the afternoon at the rooftop pool which was nice but absolutely freezing and the hot tubs were not working. We left to get dressed for dinner only to get locked in our room as the door handle broke. The staff jumped on this immediately and gave us an upgrade that they all of a sudden had available. After that, the stay was nice and relaxing with a lagoon view room. All the food was extremely expensive and with not much else to do on the island we pretty much stuck around the resort.

Staff is slow and lazy. At Hemingway restaurant there was a young man pour water and one server to serve the whole restaurant. Food was not consistent and my dad had to change rooms three times of the air conditioner not working.

A good number of the staff have an attitude about them on top of providing slow and sloppy service. Building is a bit run down and in need of serious renovation. Completely overpriced with limited dining options at and around the hotel.

Improvements need to be made as far as breakfast options, staffing needs to be friendly