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I stayed at this hotel for four nights and was consistently disappointed. The room was outdated and lacked basic amenities expected from a 5-star hotel. The telephone in my room wasn’t working — I reported it to the front desk, but no one came to fix it. I had to fiddle with the cord myself just to get it working. The staff were not particularly friendly or accommodating. My family visited me at the hotel, and while we were taking pictures in the lobby, we were told only guests are allowed to take photos — a very strange and off-putting policy. Another unpleasant incident occurred at check-in when the staff insisted on inspecting my hair straightener. They claimed I couldn’t use it because the wire was slightly bent, and only returned it after I signed a waiver, following a back-and-forth conversation over the phone. Ordering food to the hotel was also inconsistent. I ordered from Talabat, and although it was prepaid, the front desk refused to send it up to my room. Yet on another day, a different staff member offered to bring my order upstairs. When I asked about the discrepancy, I was told that delivery to the room is allowed unless the order is unpaid — which contradicted my earlier experience. Overall, this was far from the level of service and comfort I expected. I highly recommend spending a little more and staying at the Ritz-Carlton nearby — it’s worth it. I regretted my choice almost daily during my stay.

Great service beautiful resort

Outstanding hotel with great service. Loved the room decor. Staff were very helpful and friendly. Food was also outstanding probably the best I had in Jordan and wait-staff were very attentive. Can absolutely recommend.

Nice

Great Place to stay

We didn’t like the thumping loud music in the hotel bar. Have a lovely evening out delicious dinner, went back to the hotel bar for a night cap before bed and had to ask for the loud, thumping, rave music to be turned down twice. Dissappointing.

I didn’t like the room. It was too small. I didn’t have a space to pray me and my husband.

Clean

The hotel staff are very accommodating and have a great attitude

The hotel staff are exceptionally friendly, especially the team at the Lebanese restaurant, who also provide excellent service during breakfast.

Nothing extremely bad.

Extremely not a good quality due to lack of security, response to staff concerns and issue, expensive and not worth the money. Not responsive staff to customer concerns.

Great place with excellent service. Don't miss the Lebanese restaurant.

The best and great experience with this hotel.

The perfect gem in Amman. Friendly staff. Top restaurants onsite. Everyone speak English and always willing to help.

The lighting system in the rooms are quite complicated and the air conditioning system is not working well and the area is so noisy that can’t sleep until midnight!

My door was broken. I had to slam it in order for it to shut. But other than that, my stay was amazing!

Nice place

EXCELENTE HOTEL COMO TODA LA CADENA HILTON ,SALVO ALGUNAS DEFICIENCIAS COMO : 1) NO CONTABA CON DISPENSADOR DE AGUA SALVO COMPRARAS BOTELLAS DE AGUA A PRECIO ELEVADO. 2 ) PERSONAL POCO AMABLE , NO GROSEROS. , PERO CON ACTITUD DE ESTOY ARTO DE ATENDER A LA GENTE COMO LA PERSONA QUE HIZO MI CHECKIN

This is a beautiful property and the staff did everything to make our stay comfortable