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Unfortunately, our experience at this hotel did not meet the expectations of a 5-star property. In my opinion, the facilities and overall service level were closer to a 4-star hotel rather than a 5-star standard. The breakfast was disappointing and did not reflect what we would expect from a 5-star hotel, with limited variety and quality. We were also allocated a room at the end of the corridor with a large column in the middle of the room, which affected the comfort and overall experience. The staff’s appearance and professionalism could be improved. Some staff members were wearing very wrinkled uniforms, and the service style did not always feel professional or in line with the standards expected from a 5-star hotel. The location was another disadvantage, as it was not convenient and access to main areas was difficult. The main positive points were the spa, swimming pool and gym facilities, which were enjoyable. However, the swimming pool was also being used for children’s swimming lessons during our stay, which affected the relaxing atmosphere expected from a hotel facility. Overall, we expected a much higher standard from a 5-star hotel and unfortunately felt that the experience did not match the rating.

genel olarak beğendiğim bir otel

Havuz hamam

it’s an old school hotel. Great Breakfast Buffet. Staff was very nice. the spa and pool were an added benefit. My only complaint the hotel rooms needed to be deep cleaned. fixtures and parts of the room very dusty and unkempt.

Very Nice place where to stay

Hôtel de très maivaise qualité...a éviter

Staff were really helpful and were there when needed. But Location was far away from everything

Very poor

Güzel konum , temiz oda , güzel kahvaltı

Fiyat uygun ,odası,müşteri ilişkileri ve oda temizliği çok iyi.

Gayet memnun kaldık temizlik iyiydi kahvaltı güzeldi

mükemmel herşey memnun kaldım

모든게 만족스럽웠습니다. 또다시 가고싶은 숙소. 모두에게 추천합니다

Herşey çok iyiydi. Havuz vesiare gayet hoş.

Excellent service and nice hotel to stay.

Bra överlag

Schöne große saubere Zimmer. Top Matratze, sehr gutes Bett. Badezimmer sauber. Alles ok.

Odanın temizliği, kahvaltı yeterliydi. Personel güler yüzlü. Yakında marketler var ve metrobüse yakın. Buhar odasındaki cam mozaikler dökülüyor. Her tarafta ayağınıza yapışan cam mozaikler var. Hamam soğuktu. Sıcak su bir türlü gelmedi. Havuza gelirken bonenizi getirmelisiniz. Otelde satılan boneler pahalı (bonemi unutmak benim hatam) ve eğer girişte depozito ödemediyseniz odanıza yazdıramıyorsunuz. Spaya inerken cüzdanımı taşımıyorum. 5 yıldızlı bir otelde oda hesabımıza yazdırıp harcama yapabilmeliyiz bence. Sonuçta çıkış yaparken harcama yapılıp yapılmadığı soruluyor. Havuzu kullanamamış oldum.

Nice building, nice facilities.

Very clean room and very helpful staff. On my next trip to the area in Istanbul I will definitely stay with them again.