ポルタ ロマノス ホテル

ホテルの外観や部屋は、掲載写真とのギャップが大き過ぎてガッカリした。 隅々の掃除がされておらず、埃や汚れ、エアコンの臭いが目立った。 接客は人によりけり、親切な人もいれば、お客様とすれ違っても挨拶しない人もいる。 朝食ブッフェは美味しかった。

We enjoyed staying at this hotel. All receptionists are so kind. When we asked several questions, they tried to find solutions soon.

The room was nice, clean and spacious. The staff at the reception were rude.

All good location next to the tram Staff well trained and polite specially the one in reception

Oda tertemizdi personel başarılıydı nazikti

The staff were excellent and the service was phenomenal. The hotel was clean with good breakfast. The location was convenient for touring the city. Recommending this hotel for a comfortable stay.

Room was not good, one bed was missing. When asked, staff said I should have requested 5th person bedding. When I showed him my booking details, he was like oh, we didn't know. Then he said house keeping staff is gone and he brought a temporary bed with no comforter! Room was very outdated with very low ceiling. I'm 5'10" and I bumped my head into ceiling as I went near wall. Ceiling was slanted to very low level in the room and in washroom. Moreover, breakfast this morning had nothing. No juices, no bread, only boiled eggs and some cheeses with pickled salad etc. I can bet, most of the positive reviews online are fake! It's a 2 star motel claiming to be a 4 star hotel! I have pictures if needs to be uploaded.

Great place to stay

Televizyon ve saç kurutma makinesi çalışmıyordu. Onun haricinde temizdi güzeldi

Temizdi

Breakfast was plenty full. Slight changes in menu daily. WiFi was very good. Staff was very friendly. Room was clean and spacious. However, TV did not work. But we were on our devices so it was okay. Daily house keeping was good with everything refilled including bottle of water and fresh towels. The floor was not hoovered during our stay. Excellent location to get to the city. Tram stop in 4 minutes.

Everything was good, staff is very friendly and always ready to help

I was very disappointed with my stay. Almost everything was broken, to the air conditioning, to the toilet paper holder, to the door knobs, the refrigerator. The bed sheets were dirty and had stains, the curtains were wrinkly and stained, the hotel staff took hours to simply make the beds, we had to resort to do them ourselves some days. Overall, very dirty and did not resemble the "aesthetic" portrayed in the photos at all. The service was very slow, we would ask for towels or an iron and it would take at least an hour to come, or maybe they just forgot about us. The irons were in such a state of filth, they would leave a stain on any clothing that was attempted to be ironed. The hotel lobby would always smell like a sewer. The only good thing about this hotel was its location to the tram and bus stations. Honestly, do not be deceived by the photos displayed, this hotel does not look like that at all, and they do not care about improving the quality of the stay for their customers.

Araba parkı sıkıntılı 4 tane park var baska bir sorun yok birde navi arka sokaklara götürüyor

Pleasant stay, location was great as the tram was right near the hotel allowing transport to all the tourist places. Rooms were decent, some on the smaller side with small bathrooms. Ac and plumbing noise and main road noise during the nights.The staff were very helpful and accommodating.

Le personnel n’est pas très accueillant, le petit déjeuner est super sympa, la terrasse très confortable. C’est propre mais ils ne passent pas l’aspirateur dans les chambres durant tout le séjours. Ils changent juste les draps et les serviettes.

Bin richtig zufrieden

Das Hotel liegt sehr nah an Sultanahmet. Es ist alles angenehm gewesen. Das Personal war sehr nett. Das Frühstück war in Ordnung vielen Dank für alles👍

The parking lot is not the biggest, but the staff is trying to help someone. The introduction and service are very good. Very helpful staff. I didn't like breakfast very much, but I went to the restaurant very late. Public transport stops are just a few minutes' walk away. I liked everything except breakfast and I will definitely come again.

Very cozy, good staff, good breakfast, good price. Really enjoyed my residence.