TUI MAGIC LIFE Sarigerme（テュイ マジック ライフ サリゲルメ）

We had a great time at this place. The landscape is beautiful, and the staff was very friendly, especially at the front desk. Our only issue was that we were traveling with a baby and there were stairs to get to our room. We had to carry our stroller up and down the stairs, which was very inconvenient.

We liked that the property is in a man made jungle with many trees and animals

-

Wie immer super

10/10, we stayed here for 4 nights and had great time. All the staff were polite and very helpful. Our room was nice and clean. We really enjoyed the food as there was lots of variety and good quality. Beach was also great and many activities to do. Overall we had a blast and would love to return. The only thing (and this is not the resorts fault) most of the guests are Germans and they surely live up to their reputation as being cold, and unwelcoming (no smiles or hi/hello).

Amazing hotel resort on Beach with great service and great food

Location is unbeatable. Beautiful beach and sea. Rooms are very small, and food served in breakfast, lunch and dinner is very poor for Turkey standards.

Eine wirklich nette Anlage - nicht zu groß - mit dem Essen wir sehr gut umgegangen - der Wegwerfgesellschaft entgegen gewirkt

Ein sehr tolles Hotel in einer sehr schönen Bucht

Excellent hospitality received from every member of staff. Quiet location, relaxing environment and great choice of meals.

Amazing all inclusive resort. Exceeded expectations.

Otelin yemek kalitesi ve çalışan güler yüzlülüğü çok hoşumuza gitti. Sahilde güvenliğin kaçak giriş yapmışız gibi yanımıza gelmesi ve 15 dklık bedava masajın 7 dk sürmesi dışında bir aksilik yaşamadık.

Old hotel, medium service

It was a beautiful relaxing time. The food was great, the facilities were awesome. The whole atmosphere was incredibly relaxing.

Daha önce konakladığım bir oteldi. O yüzden bilinçli olarak gittim. Doğa dostu olması, yeşilliklerin içinde kaybolmanız, aktivitelerinin olması, yemeklerinin güzel olması ve personelinin 10 üzerinden 11 olarak kibar ve kaliteli hizmet vermesi oteli ikinci kere tercih etmemde etkili oldu. İkinci konaklamam da aynı hizmet kalitesinin devam ettiğini gördüm. İlerleyen dönemlerde tekrar tercih edeceğim bir otel.

We stayed for 3 nights in July. The hotel was in great shape and clean. The food was delicious with many choices. The beach is best for swimming in the morning, and windsurfing in the afternoon. The pool is also clean and great. The evening events were entertaining.

Everything was OK Except one major thing; Poor customer service. I was given a room which had a problem with the air conditioning. The staff at the reception kept promising me to solve the problem or change my room, but they never did. The management of the hotel doesn’t care about the guests at all. I will never return to this hotel.

When we arrived the room was not ready, even though we had got there in time for check in. We were then made to wait for 30-40mins before given a room. Before arriving I had emailed to ask for a room with a bath tub as I was travelling with a small baby however we were given a shower room and after explaining several times they gave us a travel tub which was not suitable for our baby. Within a day of our stay there was a leak in our room which caused a huge puddle on the floor, I nearly tripped holding my baby but when I had explained this to the reception staff they did not take this seriously and one of the receptionists even laughed and said this is totally normal! Managers were not great either, we had raised the issue with them and they were not very accommodating. There is a language barrier making it extremely difficult to communicate and they failed to understand us on numerous occasions. It became quite frustrating to get our point across and in the end we just accepted that this resort isn’t what it makes out to be. The resort itself is lovely but customer service needs some work.

Tam bir fiyat/performans oteli. Dogasi mukemmel. Odalar oldukca ferah. Ama temizlik her alanda cok iyi. Yemek cesitliligi ve lezzetlerinden de cok memnun kaldik. Hatta konaklamamizi bir gece uzattik. Tekrar gelmeyi planliyoruz.

staff is not very helpful and knowledgeable. Part of facilities (indoor swimming pool for example) were always closed without any explanation.