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so I booked our room in May and had got emails confirming our reservations and the day comes for vacation and we pull up to the hotel and there was one car in parking lot and a man inside so the kids and I walk in the door and there place was hollow and I look at the man and say we had rooms booked here he said he was sorry but the building was under construction and here are my children and I stuck 4 1/2 hours away with no place to stay no emails letting us know what was going on or anything!! I hate to put a bad review in but this is truly necessary for people to know!!!!!

We arrived at 9pm to find out the hotel was shutdown. We had to find another room in the middle of the night after traveling from out of state. The room we found was twice the cost of the original room. We would like assistance with recouping the delta in cost

Upon arrival we discovered the hotel had been closed by the Fire Marshal. We had to make other reservations on our own. I’m requesting refund from Expedia. I had to pay for the new accommodations. I cancelled the return flight with Spirit Airlines because they cancelled our original direct flight from DFW to MSY and did not offer another direct flight. The rental car pickup was at DAL instead of DFW and they did not offer shuttle service. I’m requesting refund on hotel and return flight via Spirit Airlines.

The property was shut down by the fire marshals in the middle of my booking.

Place rejected my check in

I had paid the hotel room about a year ago for a concert that was rescheduled for the date of my actual stay. I never received word that the hotel was undergoing renovation. I was given a first floor room that had a dirty floor, the sheets looked clean but smelled weird and had a window leading to the parking lot, that seemed to have been vandalized. By the time we arrived, we had no other option. Front desk did not let us know about the condition of the room. He only said they were undergoing renovation and that we couldn't ask for a refund once we signed in. I thought this comment was a bit strange but thought nothing of it at the moment. When we saw the room, I understood why he said that.

Renovations happening so it was a bit of a mess in the hallways, other than that room was clean and it was an okay stay.

Paid about $85 total for a one night stay. Wasn’t rated high, or low so thought it was a fair price. Wasn’t expecting much, but the hotel was in extreme decline. I would say this is a $50 a night hotel. When we arrived, the front desk personal tried telling me they required a cash only deposit of $60. I told him I was blindsided by that as almost all places only take card for accidentals. After a few minutes he went ahead and checked me in without the deposit. They were in the process of renovating sections of the hotel so their “free breakfast” was boiled eggs, muffins, coffee, and juice. Also do to the renovations, there was dust and dirt everywhere. There was a strange smell of what I think was mold and cigarettes throughout the hotel. Our room looked to be “renovated” with new flooring however the cabinets were falling apart, the walls were scratched and damaged all over, the sink was disgusting, the toilet looked like it hadn’t been cleaned in months, the shower was falling apart and stained all over. Definitely nowhere near $85 especially when there are so many other hotel close by. I would recommend staying far away from this establishment.

The hotel was under renovations, so every floor they were working on half of the rooms. There was no sit down breakfast available, only grab and go, and that is one of the main things i was looking for.

First time I have ever left a review. The place was literally falling apart. I am aware it’s under a complete renovation, but every part of this place was a complete disaster. Staff was nice but not worth the stay.

Hotel was completely nasty. Fixtures falling off the wall. Guest dogs barking nonstop. Not to mention being remolded. A person booking a room should be told the hotel is under construction

Its nice

When we walked in, they were doung construction. Gave us our room, walked in there was plastic on the floor, holes in the ceiling, no covers on bed smelled. I wouldn't sit any of my belongings on anything. Went to another hotel

Upon arrival the hotel was under renovation which we were unaware of, but okay with. However, once we got to our room the room was not clean, had yellow skittles on the floor, no ice bucket, no working phone, no working refrigerator, 2 lamps with missing light bulbs and one towel for my husband and I. This was addressed with Peter, Sam and management and I was told it would be taken care of first thing the next morning when house keeping cleaned the room. It wasn’t. The room wasn’t cleaned at all; skittles still on the floor, bed not made, no towels and no workin appliances. Furthermore, this was the weekend of the Dallas Cowboys playoff game so hotel prices were elevated. Upon departure I asked them to at least compensate me for one night. To date nothing has been done to make this right. I will be reporting them to the BBB if not taken care of.

Everything is falling apart at this hotel. A/C was not at all working .. All furniture was very very old & rusty. Shower rods were shaky & wall poster coming out. This was the worst experience I had at any hotel. Will never visit this hotel in future.

No microwave they were rebuilding no romm service had to ask

Old. No breakfast. Furniture broken. Holes in walls. One washcloth and hand towel for two people.

The bed was clean and comfortable. The towels were clean The room was terrible. The AC unit was very loud. The TV was governed to a low volume. The TV remote did no work. The blow dryer fell off of the wall. The shower curtain rail had been put up with metal shims to hold it up The tub was cracked. The lamp at the bed did not work. One of the electrical outlets did not work. The furniture was worn and chipped. I would not think of using the microwave or refrigerator! The hallway carpet was missing in front of 6 rooms. The hall windows were messy. The lobby had plastic up that look permanent. The morning breakfast had run out of coffee. It had waffle or boiled egg. I would never ever recommend this place.

Not so good

It was bad it had bed bugs the breakfast area was under construction the motel was under construction the room was bad water leaking everywhere nasty