スパーク バイ ヒルトン ウィンストン-セーラム ユニバーシティ

Nice updates and quiet , spacious room

Convenient and clean

Nice and clean very updated friendly staff

The stay was excellent, however, the booking through Hotels.com was not in their system. The staff solved the issue and got us a room but our confirmation from Hotels.com did not coordinate with Spark.

We called ahead to confirm presence of EV chargers, and were told they indeed were there and working. Upon arrival, we discovered they had not yet been enabled and we could not charge. Being misled is not good, and we will avoid Hilton properties in the future.

Location good

This property is not up to par with the Hilton brand. It was much closer to staying at a Days Inn or Motel 6

It was unlike any property I've ever seen. Entrance was pretty nice. When you go into the room there's a greeting on the TV with your name on it! I loved that! Made me feel welcomed, thought of and cared about. Staff didn't leave you waiting even in passing spoke. Just don't care for the area it was in.

our day was nice and comfortable. The staff was very accommodating and professional.

Check in was a breeze and Victor was incredibly nice and helped us find the perfect room. The room was clean, comfortable and well appointed. Indoor pool was clean and the kids loved it. The pool hall though was extremely hot, like a sauna. Breakfast offerings have been trimmed to only cold items. Not a vast variety but something is better than nothing at all. Manager was attending to the stock and was so very nice asking how our stay was and thanked us for staying. Every employee we encountered were incredibly nice, asked how our room was and thanked us for staying. Felt very welcomed and very happy with our stay.

Room was clean and comfortable. Staff was friendly and helpful. Breakfast offerings were a bit sparse, but adequate.

Great hotel to lodge

All good

The staff were so friendly and helpful. The place was very clean. I would recommend this hotel to family and friends for sure. The only thing negotive I would have to say is that the coffee was to strong. Lol. Yes I say that with a laugh because some people like strong coffee.

Hotel staff was great. Room comfortable. Wish there was in room coffee, and the water needs to be hotter in the bathroom. Would stay again.

Had water leaking from the ceiling in the bathroom at 3 AM. It took almost an hour to get it cleaned up and stopped. We would like a full refund for the evening.

Unpleasant experience . Front desk insisted we had not pre/ paid even though I showed him my hotels.com receipt . I felt somewhat tricked into swiping my card for a security deposit but then he also charged for one night . So I was charged twice for one night . It took a lot of arguing for him to agree to call the manager and reverse the charge . He was telling me he knows how to do his job but clearly he did not . So not just making an error but insisting he was right . So unpleasant . Ended up staying in Winston Salem two more nights but stayed elsewhere . Will not return

We originally booked at another hotel down the street and had a horrible experience so we moved to The Spark. It was better than expected and a wonderful stay.

Perfect place to stay! We would stay there again.

The receptionist Olivia was friendly and helpful. My room was clean and smelled clean.