ベストウェスタン プラス シカゴ ヒルサイド

ベストウェスタンの朝食は しっかりしているのでよく利用するのですが ここのホテルは朝食は別途料金でした。

シカゴの街から車で30分弱。値段も比較的安く泊まれます。施設、清潔感は値段相応。

The lobby, halls, and room all smelled like cigarette and pot smoke. The entire hotel seemed to be in need of repairs and updating.

Food was good. Staff was decent. The property is in dire need of refurbishing

Ok, not great.

Having stayed at many Best Western Plus hotels, we have come to expect a certain level of overall experience. This location failed in our opinion. The staff was unfriendly and boarder lined rude, there were no functioning ice machines in the entire hotel, the hotel room doors had a 1” gap at the bottom, the beds were squeaky so every time someone rolled over the others woke up, bathroom was barely big enough for 1 person and the sink counter was extremely low and we were not in an accessible room, the rooms were non-smoking but you could tell that they had been, a/c units were loud, furniture was very outdated, interior signage is very outdated and damaged and in some places not readable or even in place. This hotel didn’t offer free breakfast but did have water and coffee available. The parking lot monument sign has a digital clock on the reader board that was over 3 hours incorrect and the parking lot needed a good cleaning. Overall disappointed and frustrated with the amount we paid for the quality we received and would not recommend.

Not towels

Hotel needs major upgrades.

Noisy! Good food.

Parking lot was dirty

Arrived to property and never received room key. Tried going to property twice.

The overnight desk clerk really helped us out.

Property exceeded everyone expectations

It was great for the price they were remodeling some things

Wonderful time

While the room was clean and the bed comfortable enough, neither the refrigerator nor the microwave worked. I had to throw out the breakfast I had brought along to maximize my sleep time and to minimize my morning time before my scheduled business start time. I felt like I should have booked the hotel across the street instead, although I wasn't pleased with the last time I had stayed there.

The staff was friendly and addressed my concerns. The room was clean. There was free water and coffee for the guests in the lobby. The drinks and water in the machines were only $2.00, which was less expensive than other hotels I have been in. The onsite restaurant food was great, it was at a reasonabe price and you got your money's worth. The hotel offered a breakfast buffet for only $12.00 on Saturday.

The staff were nice but mini fridge not plugged in, couple outlets not working and no ice in machine I will not stay here again

Quite and clean staff friendly.

I would definitely stay at this hotel again. We stayed in for a couple of days and the fact that the hotel had a restaurant and the food was delicious. Helped our stay in even more comforting.