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My room smelled like humidity bad I have to put my husband deodorant is the worse hotel that we stay

Elevator was out of service, upgrades on carpet in service, they locked me out of my room, somehow there needs to be a way of adding pet friendly when selecting the room, i choose a king bed and sofa, when i got there, because i had a pet i was given two beds and a chair. Room went from number 300 to 123. The second night of my stay, i was locked out of access to my room, i was worn out and tired, had to walk around to the front desk, young man said, oh no your in 133, i said my stuff was in 123, well after a couple of front desk trips, he finallly went with us, showed him 133 was empty and 123 had out stuff in it. Im glad no one got rid of our things from their error, we were worried about that.

The staff at this property is excellent but they can’t make up for the tired condition of the property. The room was outdated and smelled like smoke- dirt in stairwells, elevator broken. They offered to switch rooms but we felt that this would be an issue in all rooms and wasn’t worth the hassle. As the child of a former smoker it was obvious that it was stale smoke from years ago- like they had just slapped a coat of paint on the walls and called that remediation. I was surprised at the condition of this place vs how it was portrayed online. The rooms, hallways etc are in need of a total overhaul. There are other hotels in immediate area that have to be better.

Very nice hotel. Rooms are nice size. Beds are comfortable and pillows are nice. No pancake pillows! Breakfast had lots of options. Pool is excellent

My family stayed for 5 days in July, we enjoyed our time there, everyone was extremely helpful and nice. It was a convenient location since we were visiting places around Tennessee and Virginia.

Good Hotel

The rooms could use some upkeep. The sliding glass door lock was broken, but a bar had been installed to prevent entry by others. The room could have been cleaned a little better. There was food that had been dropped under the table from precious occupants. All in all, I would still stay at this location again.

The first room we were in smelled strongly of mold and there was a cockroach crawling in the bed with us. We requested a new room which ended up being a little bit better despite the deflating pillows. The breakfast is nothing special, the bagels were stale and the juice was watered down. The coffee they leave in the rooms is absolutely disgusting. Also, most of the ice machines, and the elevator, were out of service for a majority of our stay. The staff is very nice and helpful, though.

Always sleep well here.

Great hotel.

reasonable for the price. a better quality tv would be nice. the breakfast was marginal.

Pool was closed ....looked dirty

Our stay was ok but one of the parties we were traveling with had bed bugs and the other party ordered a non smoking room and the room they got reeked of smoke.

Booked a non smoking room and the room smelled like an ashtray. The pool was closed. The ice machine was broken. The main door to our hallway was broken. Our friends sliding patio doors were unable to be locked. Ince your weight penetrates the pillowtop, the underlying mattress was hard as a board.

Stayed here in the past it was great. This last stay was not so good. Elevators were down & had to take stairs which wasn't the cleanest area. Some of the ice makers were not working. 2nd floor smelled like skunk. Itched the whole time in bed. Tv's were small & could not hear them. Bathroom fan would not work. The parking lot would fill up with Service Trucks in the afternoon & would take all front parking. If you were able to park up front it made it difficult to pull out of parking spot with all Service Trucks up front.

The room is comfortable and as advertised. It is clean and the bed is comfortable. I was VERY disappointed to find that the pool was closed since I never would have paid this much. I did it for the pool after driving for 9 hours and my room is not refundable. The ice maker only works on 1 of the 3 floors. some of the doors to the outside are unusable. It appears that perhaps the 3rd floor may be under construction since there is paper rolled on the floor all the way down the hall to protect the carpet. It is nice that you get access to coffee/cookies/1 free water bottle each day in the lobby. The check in was smooth and the customer service is fine. The Cracker Barrel next door is convenient.

It was good only complaint was our sheets were very damp the first night otherwise good.

Room was musty smelling. Packing tape holding the lock open on the door going inside the building to get to your rooms that you have to use a key card for. Holes in the drywall that wasn’t patched right. The name of the hotel made it sound better than it was.

Breakfast was very good. Looks as if remodeled after our last trip there. Staff very nice and helpful. Nice stay and comfortable.

It was OK.