ベスト ウェスタン プラス ノースウエスト イン & スイーツ

I arrived on the property around 12:30pm and asked for early check in. I was asked to pay a fee or wait till 3 so I decided to wait. At 3:05pm they said that my room wasn’t ready and I should wait 20 minutes. No problem but 20 minutes turned to an hour, an hour into 2 hours, and then into 3 hours. In between they kept checking other guests in btw. The staff was extremely unprofessional and I even asked for a refund so I can go get somewhere else and they said no. I was checked in around 6:40 pm after I was there since 12:30pm. The room was stinky and the bathroom smelled like there was an issue with the sewage or something. I was so irritated and they said they were overbooked so I couldn’t change my room. I ended up sleeping somewhere else so I just wasted my money!! NEVER BOOKING HERE AGAIN!

A good deal for one night. The a/c only got cool when it was set to 60, and the only the volume button worked on the remote control. If it was more than one night, I would have complained.

Clean but beds need upgrade

Stay was ok. When we arrived the hotel was very hot! Houston is already super humid!! The guy at the desk was VERY RUDE! Not welcoming at all! The lady in the morning was very nice on the other hand.

The stay was good. We weren't at the hotel much. It was a good stay. The staff I worked with was friendly, the room was good and it was easy to get to from the highway.

The place is well taken care of. Clean and quite.

Good stay, when we arrived you could tell someone had smoked in our room but it was not that bad. We called the front desk and they immediately came up and sprayed our room. The receptionist was very nice and helpful. The property was nice and looked to be taken care of. The pool was nice but hot tub was only Luke warm, but it was June. Breakfast was good and the property felt safe. I would not have any issues staying here again.

Manage your expectations. It’s clean enough. It’s comfortable enough. It is not nice, but it’s also not expensive.

Good

Good

Nice

All good

Hotel con todas las facilidades para una buena estancia. Sin embargo, la limpieza de las habitaciones no es muy buena, las personas que hacen el aseo lo hacen muy basico.

Best Western had all the necessary amenities I needed & was in a very convenient location. The front desk staff were very helpful when I had technical difficulties with the TV and the maids were so friendly! Thank you guys!!

The toilet was having major issues flushing, even with just water in it. We had to use a plunger every time we used it to keep it from overflowing. There was a plunger in the bathroom so I got the feeling that management was aware of the issue before we got there. We reported it when we left because I don't think a hotel should put customers in a room that has that kind of issue until it has been properly fixed. To pay over $100 for one night and have to plunge a toilet every time it is used is not ok.

ypon checking on sat feb the 8th , i walked into a room that had not been serviced yet. my only complain is that after a long driv

Convenient location

The hotel is convenient for this part of Houston and the room is pleasant.

This hotel is excellent! I was here for the AFROTECH 24 conference and I really enjoyed my stay. The rooms are luxurious and have all the amenities. Ubers are easily available.

smelled like smoking