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Although the property and room was nice, the communication is garbage. We had no linens for the sofa bed after being specific that we needed to use it. I called that night and did not get a response until the following day. In the papers they give upon check in it specifically states that we can request a late check out. I requested it and i was told they do not do that anymore. I have stayed at this property for over 20 years. Since Wyndham has bought it, the communication is terrible

Beds were comfortable. Kitchen goods were below par— pots and pans were scratched and had loose handles, very cheap toaster. Pools and entertainment was great.

Great resort! Clean and perfect location!

Everything Was fantastic. The pools were great. Room was great. Very convenient having a kitchen. Amenities were good. Activities were nice. No complaints.

It was awesome!

Easy to get too

The property was very nice. As soon as we entered the room we were greeted with a pregnant flying roach. The bathroom light did not work downstairs. We were concerned about the roach getting in our clothes. The office was getting ready to close. They came the next morning to exterminate and fix the bathroom light we had to use the bathroom in the dark the first night to a star for that

I thought this place was awesome! So nice and clean and so much to do. I loved the shuttle to the beach too so we didn’t have to worry about parking:)

Expected a resort, was nothing but a time share. Pictures of room were deceiving.

We stayed here for a week and the property is very nice. Lazy river, outdoor pool, indoor pool. We were very comfortable in our 2 bd condo. It did have everything we needed. Great property felt safe plenty to watch on the tv on down time. Only reason I’m not giving this property 5 stars is they are very pushy with buying into the time share for vacations. You check in right away they ask what your interested in and if you go to there presentation that’s about two hours you get a discount. We have been through this before and did not plan on buying anything. Went to the presentation and not one not two not three but four people trying to convince us to buy into the resort. It should be enough if you say no once not interested at this time. That was insane needless to say we did enjoy ourselves and the property. Kept very clean pools all beautiful. We would stay again just not do the time share presentation.

Great location near beach and shopping

Avoid! It’s in an area that is far away from everything. You need a car to get to pool, and front desk. The front desk is filled with horrible sales reps that tip you off. Poor customer service and rude staff. Door pool was gross.

The property was great. The 2 bedroom condo was great, good room sizes and bed sizes. I suppose the only complaint was that the beds were exceptionally soft in my opinion, but I like a harder mattress, not quite a rock, but more like a hay bail, haha! Staffing was friendly and courteous.

smooth

Loved how easy checking in and checking out was, parking is zero issue here even on busy weekend like memorial, roundabout to get to the resort for brief moments gets busy but nothing dragging. Room was very clean along with clean sheets and towels for shower and pool towels. Bathrooms were clean, recommend adding a drain cover to rooms as possible due to past stays what’s being poured down drains does cause possible Nat issues as we did encounter some around the sink of our room none we couldn’t take care of luckily. Indoor pool was advertised as heated but in fact wasn’t neither of the two days during the weekend we stayed unless I missed something, the indoor pool not being heated was a little bit of a let down, Jaccuzis were amazing and the lazy river was great, outdoor pool was clean and had plenty space for everyone to enjoy and have fun. Was looking forward to the poolside grille being open for smoothies but unfortunately that wasn’t available either the weekend I stayed. recreation passes being able to be used for free ice is a huge plus along with the discounts it grants you at select nearby restaurants and golf locations. Staff was very friendly and patient and encouraging when helping out check in for groups.

It was wonderful! The check in staff was friendly and helpful. The room was clean and comfortable. The amenities were amazing! So thankful for this last minute hotel change from a not-so-nice accommodation.

I stayed in the studio which was one room with a king size bed and sitting /kitchen/ dining area with a small refrigerator, dishwasher, microwave, 2 burner hotplate, toaster and coffee pot. The room was disappointing because there was no balcony or outdoor patio as the larger rooms have. It felt like a hotel room with the window overlooking the blacktop. Last year I had stayed in the larger apartment style room with an outdoor balcony which was much nicer. I should have selected the larger room. I did enjoy the pool and lazy river areas very much.

Mattress little too soft. Ended up in hole. They do have a TIME SHARE pitch here they force u thru to get ur parking pass.

My stay was not a good as I had wish but for the most part it was due to the weather. The problem I have with Grand Palms is they didn’t notify me upon checking that the indoor pool was closed for mains which was a huge let down especially after it was raining. So no beach and no pool for a few toddlers!!! Disappointed to say the least.

Beautiful property, very Clean and rooms the rooms are spacious. looking forward to visit again