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Friendly staff and guests. Clean room.

FRIENDLY STAFF AND VERY HELPFUL

I liked the amount of space in the room, and staff were very accommodating. I didn't hear any outside noise in my room, which isn't always the case when you stay at a hotel, it was great. I also enjoyed being able to use the pool, as there was noone else down there, I just wish the size of the towels at the pool and for the room were a bit bigger, as it didn't cover me.

Room was clean and convenient. I didn't realize the breakfast wasn't continental. There's a Starbucks restaurant for breakfast so ended up costing $55 for 2 burritos, 2 bowls of cereal, 2 coffees and juice. Pool is discolored but clean. Gym was small but does the trick. Overall satisfied with it though i feel it was a bit overpriced. Staff was all super friendly and helpful (minus the "Starbucks" employee. He didn't seem to like his job and made huffing sounds while waiting for my 3 and 5 year old to decide what they wanted. And it wasn't busy. He was just impatient)

We stay here pretty frequently and always fine place.

Think it’s ridiculous that for $200 a night I still have to buy overpriced crappy coffee from Starbucks. Should have coffee available all morning. Had to drive off site to get a decent cup

The hotel was nice and staff were welcoming. Next time I won’t stay on the first floor, the other guests who wake up super early to go to the breakfast area were extremely loud and woke me and my mother up.

Clean room good air conditioner and friendly staff

Quite secluded area great for a couples retreat

Very clean with a friendly staff. There is a pool and gym but not much else other than their Bistro. If You’ve stayed at a Courtyard by Marriott before, it’s a typical hotel.

The elevator was out of service. Other than that everything else was fine

Smooth, quick, nice person. Elevator not working but didn’t bother us, room on 2nd floor.

Marriott Courtyards are usually pretty good, though some of them are a little worse for wear. The Marriott Rochester East/Penfield looked and felt clean and new. Everyone was very friendly from beginning to end, the rooms were comfortable, and we were able to watch the Yankees game on a comfy sofa in the lobby. What more do you need?

Everyone we spoke to was a delight and we had a lovely stay. Good distance from downtown but set back in a safe and quiet area.

Needed a peaceful night and that is what I got.

Internet connection is terrible. Really annoying to have to pay for breakfast. Most all competitors offer free breakfast. Not even free coffee here. Will not be staying at a Courtyard again.

I've stayed here before and am sad to say it is not the same. The lobby restaurant/bar was closed, you had to ask for housekeeping if you were staying more than a night, the elevator shook side to side, housekeeping knocking pre-checkout time (with a do not disturb sign on the door) on departure day, some of the front desk staff looked like they rolled into work in pajamas, and the general common areas were not nearly as well-kept or inviting as it had been in the past. I'll look for other options next time I am in town.

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I loved the hotel where it was located beautiful area.. Away from overall 5 stars was the bathroom was really small

The weather was not good for me , I m not used to snow. I was indoors. The staff was outstanding they made me want to come back to visit them.