IHGホテル、IHGホテルによるクラウンプラザST. ルイス空港

Absolutely loved this hotel. Stayed here due to a flight cancellation and was super grateful they allowed me to check in around 9am. The room was clean and the staff was really friendly. And the hotel is absolutely amazing very well designed . Would definitely visit their other chains.

Beautiful hotel. Besides the key card machines not working, the stay was wonderful. Would stay again.

Very nice stay, clean and friendly.

The clerk wasn’t friendly and explained nothing about parking. I asked about a shuttle to the nearby amphitheater and she just laughed and walked away. Eventually we received a code to park but it took some work. The pool looked disgusting. It was incredibly dirty. You couldn’t sleep in because it wax so loud. There was no soap in the dispenser at the sink. The keys didn’t work and to go through several until one worked. This place was a hassle. I would not stay here again or recommend it.

The bed was very comfortable. I did not experience the food. The restaurant only opened for breakfast. That was unfortunate because when I arrived, I would have eaten at the restaurant if it were opened. Also, Zi called the hotel to get information about the shuttle. I got 3 different answers about how the shuttle ran.

No devolvieron mi depósito de incidentes y no considero que haya cometido alguna falta

Staff was very nice. Management should be fired due to the place being so dirty. Carpeting has lots of stains and needed vacuuming tile floors dirty not been cleaned for a long time. Elevators dirty needed cleaned and polished. Bottom of doors horrible looking with dirt. Windows dirty. Lobby bar was clean but floors once again dirty. Such a shame this hotel was the CROWN but until it gets cleaned up no more for me.

Hotel is pretty but you can see and feel the grime that’s set in over the years in the hotel lobby, the carpets and all the hotel furniture.

Great experience

Wonderful

Average facility with limited dining options both inside and within walking distance. Be prepared to order out, drive, or take an Uber if your planning to eat

Absolutely filthy & disgusting! From the pool to the hallways, to the ice machines & rooms that contain them with flies & filth & food ground into the ground! STEER CLEAR at all cost! Stay literally anywhere else!

Love it

Really pretty with its wall of windows. Room was spacious and clean. Airport shuttle fast and friendly.

Lobby , large

The building architecture was great but the pool water was a greenish brown. Called staff about check in time was hung up on, was rudely told there was no late check out upon leaving, not sure why they were in a bad mood, but its unprofessional when people are trying to have a good vacation.

We stayed overnight before our flight. We enjoyed the pool area and quiet room. It is easy to get to the airport.

Was looking forward to swimming but the pool was very dirty and not well kept up. Staff was excellent at this location.

Hotel Room really needed to be cleaned, I cleaned the phone before using bathroom needs caulking and maybe new toilet bathtub was dirty before use. At least that room needed some refurbishing. Personnel at front desk and overall employees were good

Great hotel and friendly staff