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Unexpected fees No breakfast No using it anymore

Good!

With the exception of the lobby & the fitness center, the whole hotel smelled bad. Ss

The lobby and front entrance are 5 stars; however, the bathtub in room 304 is chipped and the pipes make a very loud noice upon flushing. Gym treadmills need to be replaced or maintained as at least two are loud. Staff was great and would definitely visit again for a business trip.

Great bed, water bottle filler. Would return.

Absolutely TERRIBLE! The security bolt was missing, removed from the door. The room was disgusting and filthy. The floors were filthy. The bathroom and shower had hair all over them and were disgusting. I've stayed in many Marriott hotels and I'm embarrassed the name is attached to this hotel!

I still haven’t got the receipt I asked for at check out when they said it had to be emailed not printed? Shower curtain was too short and water leaked all over the bathroom

I found this hotel through Expedia while traveling through the area. I was impressed with the service provided, the cleanliness of the hotel, and the warmth with which the staff greeted me. The check-in process was efficient, and I also enjoyed a delicious breakfast. The beds at the hotel are very luxurious, and the pool is also lovely.

I loved everything except the fact that we did not have a microwave in our room

A thoroughly enjoyable place to stay. Friendly staff. Excellent breakfast.

Very nice recepionist and breakfast person. Hotel itself need some TLC...

walking in from the parking garage there were ceiling tiles that were falling apart. The hallway of our floor smelled a bit like smoke but our room did not. The wood looking stickers were peeling off by the fridge and and there were some sort of stains on the tv stand.

It was nice

Convenient downtown location, secure parking garage was great especially for the location

one elevator wasn’t working, it was very dirty under the beds.

I thoroughly enjoyed my stay! I found the area to be convenient and easy to navigate. You are close enough to be able to walk to a few restaurants and coffee shops. I also liked that the Nexus Center and Adirondack Bank Center were very close by and only a 10 minute walk away. My only complaint is the parking situation and how it is $10 per day to park in a parking garage. However the gate to the parking garage is consistently open so you might not even have to pay! Overall a great stay and I will be recommending this hotel to anyone I know that stays in Utica.

The staff are really friendly and the room was clean. The staircase was a little dirty. But overall a nice place.

Clean

Great place to stay for a hockey tournament.

Good