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Very happy with my room and facilities!

The hotel is basically a convention center. There were several meetings and events that made the lobby very crowded. The breakfast area an overcrowded and the cost wasn’t worth it. The bar didn’t open until 5:00 and with all the events and meetings it was impossible to enjoy the restaurant/bar.

Nice clean hotel. Easy access to all areas of Syracuse.

Excellent!!! was very clean , the staff was very nice and professional

I appreciate the fact they actually change the bed sheets!

Nice quiet hotel

The front desk did not communication with housekeeping and our stay was interrupted 3 times by the housekeeping staff. When I went to the frontdesk to complain they offered to do nothing for the frist two interruptions. On the third interuption when I asked if they can offer me antyhing for the housekeeping walking in our room while it was occupied even though the do not disturb sign was on the door, they said they would give me a few points in which I never received.

Clean, comfortable, and quiet. We stayed for a concert at JMA Wireless Dome. I loved being able to check in on the app. We were able to get in a little early and got to the show early. I would stay here again.

Clean, comfortable room front desk staff was excellent priced right!

I would have liked the room that I choose on the Hilton app when I did early check in. Instead I was given a different room and the people on the side of us were extremely loud till late. Other than that it was ok.

It was near to our event venue, but also not far from the highway. There are restaurants located nearby as well as one in the hotel.

Need a bathroom exhaust fan. Beds are firm. Quiet room. Fit the bill for what we were looking for.

The walls are paper-thin. You can clearly hear conversations from the adjacent room.

Staff was great

Perfect!

When I placed the reservation, I paid extra for breakfast. Receipt mentioned breakfast included. When I got there I found I had to pay extra for breakfast, which I did. Then found I had an additional surcharge of $25 that was charged to my card after I got home. It was not for the breakfast, because I paid for that in cash plus a tip. The breakfast was not anything special and comparable to hotels that offer free breakfast. The room was fine but not extraordinary. Don’t think I’ll return to a Doubletree.

The front desk attendants were so kind and welcoming. The salmon from Seasons Tavern was DEE-LISH! The number one glitch -- and it mattered a lot to me -- was that when I went to get a towel after I showered, it unrolled to reveal stains. That was a gross-out moment for me (I'm a borderline germaphob, so there's that...). But the bed was divine and I enjoyed myself.

Older facilities

Alarm clocks were set to go off at 6am. 3am in the morning fire alarms went off. Didn’t say we have to leave the building or nothing. Then house keeping knocks on the door 7:30-8am.

Good