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Card key access was down. The staff was exceptional in dealing with this situation

Alles super, sauber, sehr netter Service!

Staff was friendly. The room was clean and had basic amenities. Elevator was out of order the entire stay, we were on the 3rd floor. Hallways needs to be renovated, dated furnishing. The upper parking lot had 2 abandoned cars. The property is located in a convenient location.

When I arrived, there was no furniture in my room (outside of the bed) and the wonderful lady at the front desk told me that it was because they were renovating. I was there for a few days for work and needed a desk to work at and had to transfer rooms. The single treadmill and mike in the gym did not work, which was challenging during a heat wave. I was told that breakfast was included and then was charged for it - not work $15 per day.

Cafe da manhã delicioso e equipe muito simpática

A dirty refrigerator and the cleaning staff didn't come back if we asked for 1 hour delay to start. I had to ask for toilet paper and towels

Under construction

We reserved a king with a pull out suite. There was no suite and they brought rollaway and had to make bed at midnight after flying across country. The AC didn't work and room was very dark. The parking was awful! It felt like a really old 2 star hotel at best.

Great rooms, clean rooms, no free breakfast that’s it.

The front desk staff member who greeted me at arrival, Iman was very friendly and exemplified what hotel hospitality should always be. She was courteous and professional. At checkout, the other female front desk person mirrored that professionalism and courteous hospitality. I stay in hotels very often and wouldn’t be wonderful if all hotel staff were like that?

Check in went great but when we got to our room we had no couch. No seating area like in the picture. We were only staying a night so I didn’t complain. It would’ve been nice to have somewhere to sit after the long day of shopping though.

Front desk staff, breakfast fruit, very good, fresh

Really nice

Everything was wonderful, clean and not run down in any way. The only reason I can't give five stars all around is there was a small amount of trash in the parking lot in the form of bottles (I think beer bottles but I'm for sure) and a couple other things in the corner of the parking lot. But considering the cleanliness of the rest of the property I don't believe it was there for very long.

Clean room, very quiet, a few dinning options close by.

Staff was very friendly. I really appreciate that!

Great property and service with a smile!

Staff was very friendly and helpful.

Stains, ruined furniture. Not ok.

I reserved a two queen with a hide a bed sofa. When we arrived, there was only two queens and a big empty space. It felt like a small dance studio or something. We were then told that there were no sofas. Everything was being cleaned or something so they brought a really crummy rollaway bed but oh well and I will make the most of it. So the next day we left by about 10 AM and spent the entire day at Washington Square, Mall and came back to the hotel Around. I think it was around 8:30. We went to our room and it was not cleaned. No beds made no clean towels no nothing. That morning the coffee maker had already boiled over so I’ve had a bit of a mess there that I assumed would be cleaned up with maid service. There were two small trash cans in the room in which we had filled up with our garbage. So I went to the front desk and told her that our room had not been cleaned. She apologized and said she would find out why. There were other people in the lobby. She was trying to help them and retrieve towels and coffee and cups. When I got to the room, I thought oh I forgot to get trash bags and our Kleenex was also empty. My daughter went down a little bit later and got clean washcloth and it was busy and she forgot to ask for garbage bags and Kleenex. We just went to bed. At check out, I voiced my dismay At our service and was told they didn’t clean rooms unless you stayed there for four days? I didn’t recall reading that especially the pictures in the website were not correct.