ダブルツリーリゾート＆スパ バイ ヒルトン オーシャンポイント - N マイアミビーチ

I came from Japan to stay for 10 days by myself. All front-desk receptionists were responsive and kind. During my stay, the room key broke down, and the people in the next room smoked, so I couldn't spend comfortably on the ocean-view balcony. I used the translation app to tell the front desk. They took care of this problem. They helped me a lot. About the kitchen, bed, and bathroom, everything is clean. The view is the best. The security guards who patrol the hotel always greeted me with a smile. I came from Japan alone but felt comfortable and safe. Thank you very much.

Very outdated property. Rooms are not clean enough. Elevators do not work properly. Pool small and not clean.

Only one elevator was working most of the time,

Amazing customer service and very friendly environment. Workers are amazin and going the extra mile to make your stay very pleasant. Thank you for giving us a wonderful time.

Unfortunately my booking was including breakfast and when I did the check out , I asked the bill and I found they charged me the breakfast for two days . I asked them to correct the bill but they told me they will ask the accountant and they will return back to me but till now I didn’t hear back from them and they didn’t refund my money back

Right on the beautiful beach of Sunny Isles, Miami Beach.

Needs clean sofas and clean room

Great location service friendly.. room was ok had some small flies in bathroom shower

A little dated. And sometimes understaffed. Breakfast and room service food was good except the shrimp cocktail. Shrimp was a little underdone.

Great beach, very clean and tidy hotel. Dining options were limited and the street traffic in front of the hotel was very busy. Makes for a stressful walk with children.

Hotel is a bit old but good stay overall

The air conditioner sound like a jet engine

kitchen stove was not operational and big TV monitor of living room was not working with the remote. I reported to the front desk. They took me waiting for the electrican to fix both at once. Also my friend and I had hard time walking between the front lobby and the street sidewalk with hills up and lower like 4 different floor levels. We would not come again. Sorry what I said those...

The hotel was beautiful besides the weather I enjoyed the customer service. Rosita the bartender was AMAZING and the food smart the bar was great! Would definitely stay here again

Es un hotel, muy bien cuidado. Las instalaciones muy bien. Pero.lo.mejor es la atencion, desde el valet parquing, recepcion y personal de limpieza y fuera de piscina y playa, todos excelentes. Les doy un 180% de calidad en el servicio. Y la posicion en la que esta ubicado ufff grandiosa. La playa bella y la.piscona calientita

Everything

Muy buen servicio y las habitaciones espectaculares

This property has the potential to be beautiful but unfortunately missed the mark for us. They charge a daily resort fee for amenities that aren’t in the best shape or non working. Both hot tubs were broken, the pool is in need of a good power washing/deep clean due to the walls being scuzzy and green. The outdoor building to the bathroom is rusted and falling apart. Our room was not ready at the time of checkin (4pm) and pool towels/beach chairs stop at 6 pm. We were unable to utilize any “resort” features the first day but were still required to pay the fee. The pool bar was closed during posted “open” hours. Towel/beach guys were the nicest employees that we experienced throughout our stay, they are pretty much the reason for the rating even being as high as it is. If my daughter was not walking in Miami fashion week with the event hosted here we would have checked out the very next day. Very disappointed for the price point. And yes, we did share this with a desk attendant who took our name and room number down and we never heard from anyone in management.

Besides the gorgeous beach view. Theirs is nothing worth going back to this hotel. It was a terrible experience. They didn’t have any room available we had to wait several hours after pre check-in to get a room. I had a 2 bedroom suite. The room was not worth the money old dingy furniture, bleach stains on the carpet hard bed, long wait for everything only one working elevator. This hotel needs major renovations.

durante dos dias no tuve aire acondicionado, ascensores solo uno de tres funcionaba sucio continuamente por la gente que subía de la piscina y no limpiaban, caños de los baños con corrosión y color verde de hongos y moho, no es un hotel para pagar 300 dolares la noche. El personal latino que había en el hotel se preocupaban para solucionar alguno de los temas pero estaban superados. No lo recomendaria ni volveria al hotel.