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Just as it should be

Great stay

Pool was down, all elevators except for 1 was down, customer service at front desk in the a.m. (audit shift)was completely horrible. The room next to me had many kids and they were very noisy I only got 3 hours of sleep.

We book here twice a year and look forward to our stay. The staff here are the nicest, friendliest , most professional people we have ever come across. The Staff is the biggest reason we stay at this hotel. The rooms are great, the food is excellent, you won’t find a better stay than this Embassy in Hoover Alabama.

The indoor fitness facility was very nice clean and ample. We were disappointed that the indoor pool was closed for the duration of our stay.

The property was clean and well maintained and my stay was enjoyable but the only drawback was the breakfast. This was my second time staying at this property and even though I wasn’t satisfied the first time, I decided to give them another chance but once again, I was not impressed. The options were limited, especially the breakfast meats (not everyone eats pork) and the quality of the food was not at all what I expect from an Embassy Suite.

Absolutely loved it!. Everyone was kind and helpful. I left my work phone by mistake but the staff was great at locating it. The manager was nice enough to mail it to me in South Carolina. I always book with the Embassy regardless of my location (Atlanta, Columbia, Myrtle Beach, etc.); however, their customer service dominates the chain and the industry!!!!

Grungy hotel, probably the worst embassy I've ever stayed at.

Great hotel

Thanks

The room for the most part was clean,but I noticed dust in the bathroom floors.

Excellent service!

We stayed here for 3 nights and specifically booked this hotel due to the indoor pool. It was closed the ENTIRE stay! We were so upset. The kids were excited, packed their swim suits and were planning on swimming. It made us look like the bad guys when we had to tell them it was closed. Our room was fine - some maintenance would be nice - the wallpaper was coming off in the bathroom for example, and one of the beds was very loud. However we liked the door in between the living room and bedroom, so the kids could sleep on the pullout couch and go to bed early while we stayed up in the room. Access to the bathroom was from both the living room and the bedroom, which was nice. Breakfast was OK. Of course the fresh to order omelets are nice, but a little more care for the rest of the food would have been nice. The bagels were hard and the buffet was not great. Good drink selection. The staff was nice and the bartender for happy hour was great. The happy hour was from 5:30-7 and 2/3 days the snacks were just chips and dip. But on the last day they put out fruit and cheeses! Parking was free and there was a ton! Overall, the stay was OK, but we were extremely disappointed with the pool being closed. That may seem like a small thing, but with kids, it left us sad.

great place to stay

There for a cheer competition! Great location!

it is a very nice facility for travelers.

Nice staff and location

I really like that they have a full complimentary breakfast buffet. The facilities are nice and is mostly upgraded but there are few things that can be attended to.

Great location and staff was very friendly

It was great to be able to have an early check in!