Embassy Suites by Hilton Columbus

We really enjoyed our stay. The staff was incredibly friendly, and very accommodating to my children. The evening manager’s reception was the perfect welcome after a long drive! Room was very spacious and perfect for family. Kids loved the pool!

Disgusting pool, rude front desk, not helpful approached several times with issues, only met with laughs and no help. I would never ever stay here again.

I was completely blindsided by this property. I thought Embassy Suites would be a step above and it was not. Kids running wild with no staff intervention, filthy pool all 3 days, very stinky room and poor housekeeping(the bottom of my feet were black after walking around the room and the and the furniture in the lobby and common areas were stained and dirty. I was charged 5 dollars a day for parking, but apparently not for security. This morning we awake to many cars in the lot having broken windows from bricks being thrown through them. Our car was not vandalized, but many others were not so lucky. I am not a complainer, but this stay was a nightmare. The woman on duty Saturday night was trying her best and Sunday she moved us to another room a little less stinky which was appreciated. I'm sorry to be so negative, but I think corporate needs to step in and seriously review this property.

The staff was very friendly! However the breakfast buffet was cold, the English muffins were hard but the omelette was delicious! Woke up Sunday morning and went outside about 6:15am to 2 car loads of kids smashing windows in the parking lot. I was then nervous to go out to my vehicle because I was unsure of what I was going to see. They did radio security but never called the police. I will never stay here again.

Nice hotel. Hospitality was not the best. Very crowded and noisy at night

Check in was fast friendly. Nice room Hotel over all was clean

The room was nice but the two woman that were working the front in the evening were not so nice ,they were a bit disgruntled, but the women that were working in the morning we were checking out were very pleasant and engaged with the client .

The staff was so welcoming even though there was an event going on the weekend of our stay. The room was clean and spacious and they had my name displayed on the TV welcoming us when we got to the room!

Amazing

The room was lovely. The breakfast was great.

Rooms were a nice size The cocktail hour was very nice (but you do need crackers with cheese:) Nice location

Our room was very nice and it was clean as long as you didn’t want to look out the windows. The windows were so dirty that a sunny day looked gloomy. The staff we encountered were fine. The breakfast was very good. The reception time was decent. It had cheese, olives, chips and pretzels, and dips. They do provide various alcoholic and non-alcoholic drinks. Overall, our stay was very good.

The hotel was great. The room was spacious.

Was perfect for our one night stay. Very clean. Check in and check out were easy

I laid in the sofa and got bitten by something

The indoor/outdoor is beautiful but also cloudy…the kids loved it nonetheless Breakfast is an awesome buffet style with Omelet bar. We picked the hotel specifically because they say they can accommodate gluten allergies. However the staff were oblivious to cooking gluten free. Offering to make the omelet where they made the pancakes and waffles so we didn’t trust that anything was gluten safe. The cook told us to go to vending machine…. Reception staff were so sweet and made us feel welcome as we came and went every day. Happy Hour, bar and main floor is really nice. Room is sub par, slight odor. We had the temp on 64 and it never came close to that. Stayed around 70-72 Overall 3/5 stars. Could’ve been so much better but not bad

Nice hotel

pool

The customer service definitely needs training. The front desk and cafeteria staff are not very friendly, but the hotel stay was comfortable and clean.

Easy to get to and clean