エクステンデット ステイ アメリカ スイーツ フェニックス スコッツデール

ホテル代を現金で支払ったのでチェックイン時にデポジットとして100＄を預けた。チェックアウトは早朝5時だっため、きちんと返してもらえるか前日にフロントに確認したところ、「問題ない」と返答される。翌日5時にフロントを訪れると、違う担当者が「私はお金を管理していない」と言い、返金されず。フロントデスクに電話するかメールするよう言われる。引き継ぎされておらず、あまりに不親切。 また滞在期間中、ティッシュペーパーの在庫が無くなったと言われ、一週間以上トイレットペーパーでの代用を強いられた。なぜ、すぐに補充しないのか甚だ疑問。

The hotel is a miss. The first room we had was terrible. The curtains were ripped and would not close, missing furniture and the safety look was missing. The room was probably the worst I have had in 40 plus years of travel. We requested a new room which was marginally better. Breakfast is bad. Pity as the hotel is ion a great location and staff is great. Owners need to invest some money in upgrades to make it all it can be.

The best

It was a nice, quiet, convenient! I absolutely loved the location.

The best extended stay ever! Clean, safe, nice, friendly !

We enjoyed our stay. Very clean and quiet.

Considering the local we expected a little nicer. It’s getting worn and needs a serious updating. Desk assistance was great.

The sink was stopped up. There was a roach running across the bathrooom. The jacuzzi wasnt working. It smelled like marijuana. I can go on and on but I think you get the picture.

This is my go to I love convenience but lately I’m noticing a lot of sketchy people hanging around that are not staying at this hotel. This isn’t a one off either.

Sofa bed was unsleepable, mattress is old and horrible, you feel the springs the entire night, needs to be thrown out

Extended stay can mean: displaced jobless people put up at taxpayer expense and think that the property is theirs to act how they chose ie: loud, obnoxious, smoking (within 10 ft) of the front entrance. Swimming in the pool when the lights are off late at night screaming. Partying in the parking lot late night. Setting off M80's....sounded like gun fire.....unsafe, unclean & unaccommodating ......

The room was terrible. Totally falsely advertised. We were there for 10 min, which was 9 minutes too long! The room smelled , the sofa bed advertised was a twin and the foam mattress was ripped and not made up. The other bed was a double, not a queen. There wasn’t even room to turn around with the luggage cart! We immediately booked a room at another hotel, and then canceled that one. We received our refund within 24 hours. That was the best part of our stay!! Xavion was really helpful and tried to help us.

VERY poor conditions - not clean, pillow had mildew on it, shower had mildew & yellow buildup. Desk was falling apart, NO extra blankets for sofa sleeper. Pool area only had one take & two chairs - looks NOTHING like the pictures on site! such a disappointment. The girl at front desk was nice - I will not suggest this place nor stay here again

For the price we really enjoyed staying at this property. I only wish I had booked 2 beds lol

Staff was really rude

It waa good forcthe value

Dirty rooms, cockroach’s all over floor, mold and water damage under sink, burned out lights, beds had sheets with stains, uncomfortable and lumpy, clock not working with alarm going off and no way to shut it off. Only 2 outlets available to use. Definitely not worth the cost for the room.

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Well, we stayed on the 2nd floor and were a witness to a crime scene on the 3rd floor. My children have never been interviewed by a detective, well that was a first. Good staff, but bad experience.

Its was a good place to sleep and shower.