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早朝のフライトであったためタクシーを依頼していたがフロントが手配を忘れていた。結局、もう1日滞在する予定の同僚を４時に起こし空港まで送ってもらい事なきを得たが、もう二度と利用しない。責任者からの説明と謝罪を期待する。

Convenient location to the Denton Convention Center.

Light was out in bathroom and I reported it but not addressed during our stay.our room was not cleaned when we got back to hotel. Manager said housekeeping was gone for day. I did request 2 clean towels and they were provided.

1) The WiFi was very weak in my room. My devices could only connect if they were near the door. 2) The coffee maker did not work properly

This hotel was clean. The bed and pillows were comfy. The shower was good with plenty of nice towels. The included breakfast was good with several options. My only negative comment is that the one electrical outlet in the bathroom did not work. There were plenty of outlets in the room but not near the one mirror. I reported it upon checkout.

The staff were very friendly and helpful. I was not a fan of the shower door that seemed to be installed at an angle as it kept sliding partly open. Also the bathroom ceiling paint was delaminating. The wifi service was very spotty. Had to use the hotspot from my phone to work. The AC unit couldn't be turned off fully. You could only disengage the AC but the fan constantly blows which was also annoying. There are nicer hotels for similar pricing.

I booked a King suite and they put me in a queen suite. Also the day of checkout they changed out the boiler without notice so I was not able to take a shower upon departure.

Excellent hotel and staff

The front desk lady that works mornings did nothing to complete my request. All I wanted was to have a view of Braums parking lot. The room was 55° on the coolest nights of the year. The heater didn't work and wasn't on when I arrived. Had to turn on emergency heat.

I checked in late last night around 12 am. The lady at the Front Desk was extremely helpful and professional. I recommend this hotel.

Everything is great. The room is clean, Friendly service. The only problem I ran into was my lights went out around 4 o’clock that morning on Friday come back on like 8 o’clock that morning.

The room has insects behind the beds.

Property was exceptionally clean. Concierge was very helpful. Room was huge! And very well appointed. I would stay again in a heartbeat & highly recommend this hotel!!

Rooms are older and outdated and had a bad smell. Didn't feel clean.

Beautiful property and staff Exceptionally clean.

This is an okay hotel but I gave this hotel a 3 rating for a couple reasons. I see here they show our dates from 12/23-26/2024. Our reservation was actually 12/24 (Christmas Eve)-27 so I'm not sure why they have the date wrong. Check in was quick and easy and both the night and morning desk people were very nice. The room size was large and the bathroom was also large however the shower water pressure was on the low side. Also, whenever the person above us walked across their room the floor would creak with every step. So maybe ask for a third floor room. The breakfast was only mediocre. The eggs tasted like real eggs (not powdered) but they only had turkey sausage as a meat and it was thinly cut and overcooked so it was dry. There is a Cracker Barrel right next to this hotel and I would recommend going there for breakfast. On check out, I told them to just e-mail me my receipt. The day after I returned home, I was shocked to see that they had charged me $42 for food from their marketplace area. The day person said I would need to talk to the manager on Monday. When I spoke with the manager she told me someone had purchased food and used our room number, but she did issue a refund. So I learned a lesson, I will now never leave a hotel without seeing the bill before I go. This hotel does have easy access to I-35 and plenty of restaurants and shops nearby. I would stay here again, but I would ask for a third floor room, eat breakfast out, and check the bill before leaving.

Good location, very clean rooms and property.

Clean

Good

very good