Four Points by Sheraton Houston Hobby Airport

Great service and staff

This was the worst hotel stay I have ever experienced with the exception of the time I got bed bugs at another hotel. 1. Noisy with freeway and airplanes. 2. Shower made such a loud sound that it couldn't be used, had to resort to a bath. 3. Toilet kept running. 4. TV did not work, not sure if it was the remote or the TV itself but couldn't change channels. 5. Thermostat could not be adjusted. 6. Floor was dirty next to the bed. 7. Lamps were unplugged so I had to move the nightstands and reach down to plug them back in. 8. An ugly stain on the bottom sheet of one of the beds. Not sure if the sheets were even clean. 9.The bathroom was out of body wash and there was no Kleenix in the box. 10. The hall smelled like a wet dog 11. Breakfast was very poor and tasteless. 12. Staff in the morning was rude, and not at all professional when I reported the problems. 13. No staff available at the front desk when my daughter arrived at 10:00 pm to stay in the next room. 14. I WAS DOUBLE CHARGED WHEN I RETURNED FROM MY TRIP. ROOM WAS PREPAID ON EXPEDIA BUT THE CC I USED FOR INCIDENTALS WAS CHARGED FOR THE ROOM EVEN THOUGH IT WAS PREPAID. I will never stay at another Sheraton Four Points again and will tell everyone I know how awful this was.

Amazing

A clean hotel. With friendly staff. Close to the airport. Pretty good value for money.

Great place

Good stay

I have traveled around the world and stayed at hundreds of hotels from 1 stars to 5 stars, and let me say by far this is the worst hotel i have ever stayed at in 40 years of my travel life. How is this hotel a sheraton or part of the marriot chain is beyond me..first we couldn't walk about in the evenings as the manager said its un safe dont go. We arrive at the hotel around 10 pm and upon checking in we wanted to shower only to find out, there was no soap, shampoo or body wash in the room. We postponed the shower till we woke up.We asked the cleaning crew for the bathroom supplies for the cleaning lady to tell us they were completely out. I tried to comphrend what she meant by out because she did not speak one word of English. We then proceeded the lobby room to speak with the manager to provide us with the same essentials to tell me that the whole hotel is completely out of stock. I then asked the manager how do i bathe and clean myself his response was " there is a gas station a mile down from us you can buy your supplies there ". I cannot fathom how a Sheraton or any hotel/motel runs out of soap, shampoo, body wash this is totally unheard of. At this point I felt all itchy and dirty and I attributed to the fact i haven't showered in a day, we went upstairs to gather out things to go buy what we needed. I decided to look at the bed and the sheets since I was itchy all night only to see so many bed bugs and creatures on my bed. I took photos and videos which I will now p

I would never stay at that hotel again. We checked in at 11:00 p.m. on a Thursday night the room they gave us wasn't upgrade which we did not ask for then the room did not have any air conditioning so it was almost 80 in the room the next day we were leaving and we told him the air did not work they said that they would come and fix it while we were out when we came back it wasn't fixed they said we had to move rooms and it took them over an hour for them to find us a room got another room then that evening found out the room the desk was covered in bugs that I took pictures of so we had to move to another room and they were not willing to do any kind of compensation after speaking with them. There are also other things to mention the pool key didn't work so the man from the desk had to open it up if you wanted to use the pool there wasn't a blow dryer in the room asked for a blow dryer waited for over an hour and didn't receive it had to go track down housekeeping to get one there was many things that was wrong with the hotel.

For thw price, it was perfect for a place to sleep.

They cancled my reservation

Canceld my reservation whithout reason

Clean room and nice customer service

Please view my TikTok @mizz_allure to see my experience.

Good place

We stayed there at the beginning of our trip for one night before embarking on our cruise and then again, the night of the end of our cruise so we could fly out of Hobby back home. As remembered at the beginning of our cruise we noticed there was nothing within walking distance so we remembered at the end and bought food from the airport to bring to the room. We had an early flight this morning so the front desk clerk had called for the shuttle to pick us up around 530am and drop us at the airport which they did. Our room last night was better and bigger than the one the first night. Very pleased with the price and the amenities, just remember to have food with you when you get there. Uber and doordash are very expensive in Houston....

They broke into my car during my visit.

The area was

Amazing. Sooooo great friendly faces. Loves it.

It was cool, quiet enough even being right by an airport!

Loved it