フォー ポインツ バイ シェラトン マウント プロスペクト オヘア

広くて清潔にされた部屋で快適でした

Definitely needs some updating, but otherwise a good property. Room was decently clean. Front desk staff were good and friendly. Overall decent for the price and location relative to O'Hare.

No microwave in the rooms and no free breakfast

Muy limpio

Very good

I liked the decor and thought the hotel had a cozy feel to it. The pool/jacuzzi area was quite nice. The only thing I didn’t care for was the shower in the room and I thought the shades didn’t work very well and didn’t keep all the light out in the a.m..

It was very clean and affordable

Excellent service, able to answer our questions. Clean, comfortable room.

We ended up getting 4 different rooms room one the ac didn’t work so at like 1 am we are moving all the luggage to room 2 where it’s only one bed and it was supposed to be 2 beds room 3 was not even clean the bed sheets where not even in the bed and the room was dirty and buy the the time of getting all this stuff fixed it was 3 am when we got to lay down and they didn’t even offer a discount or free credit for the next stay so it was a little bit frustrating

1 room the tv didn’t work, the second room the heater doesn’t work. The pool and hot tub, the water is ice cold. Do not recommend this location at all. We waited an hour for the manager to come upstairs to try a different remote. Every time I called he would say, I’m going. Waited another hour for them to get us a 3rd room by then, we left. 2 hours wasted on trying to get a room a that works.

Rude staff

Staff was great, however the rooms need better lighting in the bathroom. Pillows were small, lamps made buzzing noise.

Hot tub not hot enough. No towels for rooms or pool. Breakfast options not worth $15 per person. No coffee one morning. No French vanilla creamer. Lacked basic hotel necessities.

The pool and hot tub were perfect! Hotel was clean and staff was friendly. We did walk across the street to Wonton to eat dinner and it was fantastic with huge portions. Shuttle runs every hour on the hour.

Good

I had called the hotel when I booked my room notifying them I would be in the next morning early in the morning and rather than booking for that day I would book the day before so I could check in and not have to wait to check early. When I got to the hotel the gentlemen was rude and passive aggressive saying why would I book a day before and I explained the reason and said my room was cancelled I explained I had already paid a month in advance. He said well I still don’t see why you would do that. I was upset and it was clear that the other front Desk workers where uncomfortable with saying or offing me any help he was intimidating and rude. Never offering me another room. I book another room in a different place and left ñ.

Nice

The pool was ice cold and there were no pool towels even after asking twice for them. The cleaniliness of the place needs work. Hair in the bathtub. The man that checked us in needs to work on customer service

I called for a late check out and then was woken up by room service at 11am.

Good area and convenience