ガーナー ホテル グレン バーニー BWI エアポート エリア by IHG

The breakfast was not that expressive. Not many choices. Juice machine was out of order. There was no coffee maker in the room. In the room lacked cups or glasses for drinking. Had to go to front desk to get an ice bucket. Wasn't in the room. Was not informed that the only ice machine working was on the 4th floor. This was after I went to the 3rd and second floors. Went back to front desk then was told. TV did not have local channels to watch. Only option was to watch varies news across the country. Some shows were in spanish and English was not supported. The biggest disappointment was the pool was not available. That was one reason I chose this hotel. The staff was nice and understanding.

Todo muy bueno

This hotel is no longer a La Quinta. The same staff is there, and they were wonderful as always. The hotel has been renovated and is very nice.

The entire property was under renovation, everything smelled of paint strongly. There was constant banging all through the day, hallways were closed off, forced to use elevators that sounded like they were going to break down. The room AC had a terrible time regulating temperature so I had to set it super cold to even keep it cool through the night and even then the moment it stopped the room immediately heated up. No bar soap provided for the bathroom which made showering a challenge seeing as how this is the first place I have ever stayed that didn't give a soap bar, so I didn't pack one. THe webtsite shows you can extend late checkout to 3 pm which I needed because I had a meeting that was going to go until then, but when I asked about it they said 1 pm was the max, so I had to move my customer meeting. To even get to the property you have to make this blind uturn with traffic coming over a hill which is extremely dangerous as those cars are coming fast. Cannot recommend this property at all to anyone, or at least wait until the renovations are complete and see if the property is any better.

Good

We booked this hotel because of the pool. Come to find out that after checking in the pool along with the first floor. Very disappointing.

The hotel has been renovated, but the rooms are very nice.

Only downfall is that they didnt have cups in the room and the phone didnt work and when i called down to the main desk from my own phone , no one answered the phone . I called atleast 10 times

Only issue i had was the internet waa down so no tv, other than that I have no complaints

El hotel estabien y todo lo unico que no me gusto 1- misma comida todos los dias 2- la persona que limpia no me limpio bien las mesas y ni el baño nada lo unico que hiso es solo areglar la cama y en el baño no me puso papel tube que hir dos veses ala oficina a traer papel para el baño mejor dejen 3 rollos de papel para que no estar hilliendo ala oficina por papel

Hotel going thru construction on the first floor, there was no dust control, just had 2 bed sheets hanging from the doorways, you wouldn't know until they take your money before you see the mess, but once you get to the room, those are clean.

Excelent service!!!

The renovations are good. They're still doing some work on the hotel, but I think it's going to be great when it's completed.

Under construction. Wish we had been told of before booking.

Should be very nice when renovations are complete

The renovation were all over the place and we had to walk directly through it. I didnt receive advance notice of the on-going renovations.

Although fully explained floors were being renovated it was very disappointing to see or even smell the conditions of the first floor renovations. What mean of this one usually use plastic to keep all air-born elements concentrated within the site. Another issue high concentration of mold visible and smell was horrible walking to and from elevators.

Better to have drinking water facility . Not everyone can afford to pay $2 every time when water is needed

If you go to this hotel ask for a renovated room. The standard rooms are old & ours smelled like urine (which is how we learned about the rooms on the 3rd floor). Also, they are renovating the entire hotel. The construction starts at 8:00 am, 7 days a week & it's loud! They also do not pay attention to who shows up for breakfast. We had to fight some of the locals to get our food.

Sonya and Martha were great. They are remodeling so the areas that have been remodeled like on the 4th floor are amazing!! The first floor is horrible,