ハンプトン・イン・バーチ・ラン/フランケンミュート

Great time

Very good

Made reservation through Expedia. Arrived at hotel and they did not have one out of three rooms. We were told by the manager of the hotel that was the chance you take making reservations through a third party!! Manager advised there was nothing they could do.

Horr

They need a second person at the desk checking in

Great hotel

Convenient location.

There is no hot tub like listed on the website this was the reason I selected this property

When booking the hotel was advertised as having a hot tub, the hot tub was permanently closed and the pool was ice cold, we booked this hotel for roughly 40 dollars more per night because of the hot tub, we were extremely upset and very disappointed that we were lied to by the hotel and the booking service about the amenities of this hotel

Hampton Inn is a great value! The property is clean and has everything you need for a comfortable stay. The breakfast is great! The hotel is also conveniently located close to Birch Run and Frankenmuth. We did not bring our pups this time, but I also LOVE that they are a dog-friendly hotel!

It was ok stay. We have stayed in this hotel may time and had better stays. We didnt get a microwave and should of had 1. There was stains on the carpet. They take out the hot tub. The best part of the stay was the breakfast.

We ended up not staying since we chose this hotel for the pool and hot tub and they were both closed and the hot tub was being filled in and were not notified until we arrived. The desk manager notified us that they would give us a refund due to not having the pool and hot tub and we are waiting for that from Orbitz. Otherwise the hotel did look clean.

Dog was barking all night couldn’t sleep there pool and hot tub were both shut down when we got there nothing online said it was down.

Condition inside room was poor

It was nice and comfy

Pool and hot tub were closed, part of the reason we selected this hotel. Front desk offered no apology for this . Was not a handicap room, had to step in the tub. We would not stay here again. Oh, and the manager offered us $10 off our bill for the inconvenience! What an insult!

The pool and hot tub were out of order, so we asked for a late check out or a discount. They said we could have a late checkout. Day of checkout came and they came knocking on our door telling us we had to leave with no late check out. The toilet in our room was rigged to work and it was very difficult to flush.

The property was fairly clean and the staff was friendly. Unfortunately, the pool was closed and we were not notified until after we had checked in (it was one of the reasons we chose this hotel). And the shampoo and conditioner were empty in the shower.

Despite calling in the morning to confirm the pool was working, we were told upon arrival that it was closed. When told that we had called specifically to ensure the pool was open, the manager simply shrugged, saying that was a "different shift", and offering no other explanation. This was all after our card was already run for the stay. Seems like a lack of transparency, and a lack of support for a family checking in on EASTER, looking for a pool for their child.

Well, I was on a trip to take My Mother to do something as a bucket list cause she’s 80 years old and the hot tub wasn’t working so I didn’t stay there and I didn’t get a refund because I booked through Expedia but they’re working on giving me a refund. And I wasn’t told the hot tub wasn’t working and it didn’t post it online. Otherwise I would’ve never booked it. Hot tub was very important to her.