ヒルトン ガーデン イン ジャクソン / フローウウッド

Great stay but the bed was hard. But the overall experience was great.

The hotel has really gone down hill over the last 2 years. It's in need of a complete make over and lots of things repaired. They do not have the kitchen open anymore in the afternoons either. I will not stay there again but I will go hang out with Tim at the bar. He is the only reason I didn't give 1 start. He is entertaining and fun to be around.

My room i booked was dirty, it was Valentines day, the little bar was closed. Snacks for purchased, were not existence. Property mgr never contactef me.

I love everything about it

I thoroughly enjoyed my stay there. It was very peaceful, and the hotel is located near one of my favorite restaurants.

Everything was very good.

After staying at this property a couple of months ago, I decided to stay there again this weekend. The furniture was old and worn. The bathtub was dirty. The carpet in the hallway was in need of cleaning. The entry way rug needed vacuuming. This property did not appear to be crowded; however they appeared to put everyone on the 4th floor. The people that was placed in the room next to mine were extremely loud. I could literally hear their conversation. This was definitely a different experience from my first visit to this property.

I have stayed at this property before and was very satisfied then, as well. The hotel is nice and well kept, the staff was very friendly and accommodating. The website said the hotel was being renovated but I was never bothered by it. Would certainly stay there again!

Very nice and friendly staff!

Everything was perfect. I would recommend this hotel

We checked in and discovered there would be no breakfast because “we didn’t choose that package”; however, that option was not provided, but ok. We went out to eat and came back about 9pm to discover our room key pad was damaged, but worked (we hadn’t gone up at check in, just out to eat) and the door was dirty (I have pics). Still it worked and the inside locks worked and since we hadn’t planned on leaving we were ok with it. We get inside and the desk chair arms are extremely tattered. We asked about buying bottled water, but they had none because the delivery truck hadn't arrived. Plus, the vending machines were all sold out. Then, the remote only controlled the on/off, and volume. So no TV! This was about 10pm so we didn’t bother with trying to get someone to fix it. They weren’t helpful with the drinks so why would they care about the TV. Finally, as we were packing to leave I discover a used disposable laundry bag in the closet. When we checked out I tried reporting the issues but the clerk said “Yeah, we know and we are working on this problems. Like I know these aren’t huge deals, but we got the impression that our room was on hotels.com as a “discounted rate due to damage.” The issue is that we could’ve (and will going forward) stayed somewhere else. We presumed that as an upper scale Hilton family hotel that it would’ve been a treat but instead we were terribly disappointed.

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Property needs some updates.

Quiet area and safe.

The afternoon and evening staff is wonderful as they have for the past three years!

Shower need recalked

There was some damage to the first room I was given and I had to be moved. The second room was fine. Day 2 of a 3 day stay, my room keys stopped working, so after a long day I had to trudge all the way back down to the front desk to get them reprogrammed. The restaurant was out of several things the first 2 mornings, but had been restocked by the third, so that made it somewhat better. Selection for snacks even to purchase was quite thin, and the vending machines were all broken, which was disappointing. I will say that the staff is all super friendly and tried very hard to be accommodating, but there was only so much they could really do.

The service from management sucked. I told her about the situation and she said she can only offer me snacks from behind the counter. Very bad whoever the foreign woman was. The shower area wasn’t clean (I have photos) there was a leak in the shower area water came out on floor badly I had to use all the towels to clean up the water. The shower surface was dirty. Look like mold in the corner. I was so upset until I didn’t shower because of the unclean area. My family showered but I took a bird bath from the sink.

Carpeting in the room didnt appear clean, the furniture was dated and damaged and the shower door wouldnt close. When i told the employee at the desk her response was "I know but we are working on getting things fixed". So basically they know that there are rooms that are not up to Hilton standards but care more about making money than giving guests what they are paying for.

A better job really needs to be done with the rooms. The carpet was dirty, shower curtain and a dead bug that apparently was smashed with the curtain. All the furniture looks like it had been purchased from a thrift with how poor the condition was and lastly, if this is a non smoking hotel, the rooms wreaked of cigarette smoke. I know it wasn’t just one room but many rooms because our in-laws stayed in another room. Poor job Hilton in letting your franchise and your brand tarnish in this way.