ヒルトン ガーデン イン トロイ

Checkout day was wrongly treated, so we couldn’t enter the room 2nd day.

オルバニーレンセラー駅からの無料シャトルはありがたい。しかし混んでいると無理なので早めの手配がオススメ。他に空港やレンセラー工科大やエマウィラード高校への送迎も行ってくれる。小さなビジネスホテル並みの施設だしやや古びた感じもあるが、フロントのサービススタッフはいつも暖かく親切。地下のRecoveryというスポーツバーはいつも地元民で活気がある。入りやすい雰囲気で、テイクアウトも可能。なかなか味も良い。

Very clean property and friendly staff

Clean and friendly staff

The hotel is well equipped and well positioned, close to downtown and RPI. Check in/out was easy. Room was clean.

People were very nice and rooms were very clean.

We needed a place to stay in short notice when we couldn't drive as far as we planned. Online booking was easy amd the evening hotel clerk was nice about putting us in a room that was conveniently located for the fact that we were traveling with 2 dogs.

Nice!

Very convenient location, plenty of parking, comfortable bed

Service was excellent!

Terrible experience. We arrived at 1 a.m. to find a transient outside the entrance, and there were no clear signs showing the lobby is on another floor. Staff made me feel like I was bothering them by checking in late. The room was the worst part—smelled like sweat and dampness, like a dirty locker room. It felt unclean, and I couldn’t even sleep worrying about bed bugs. I left the next morning and booked another hotel, even though this stay was prepaid. Not worth the money or the stress.

The staff was terrific and very attentive. The hotel was very clean and well-kept. The beds and rooms were comfortable. It was a great place to stay near RPI.

Great place to stay for the night. Easy parking, good location, clean and comfortable.

loved the attached restaurant that was an associated with the hotel but still loved it. Enjoyed the breakfast at the hotel restaurant. And love the pool

Great stay. Definitely will be back!

Carpet and bedding looked very old and dirty. Carpet throughout the hotel need to be replaced. We first got a room which had a weird smell (seems like some pet was there and room Was not cleaned properly). Though the room was changed right away but none of the rooms have a fresh feeling. Same boring breakfast every morning. We love staying at Hilton garden Inn but this stay was pretty bad

Comfortable and good value

The location was great.

The front desk was so friendly and accommodating! Loved that there was frozen dinners and a microwave available. Best hotel I've been to in over 15 years, so clean and inviting...pool and gym was awesome. Loved the reading lamps in the room and convenient charging ! Room so large! I will definitely stay here again

Very clean, very spacious, wonderful staff!