Holiday Inn Express & Suites GAYLORD by IHG, an IHG Hotel

booked two queen beds but was told there were none available when we arrived. If there were none, I would have expected a phone call to let me know. Also, only one washcloth in the room

We were in our room for about fifteen minutes and a women walked in our room unannounced. Said oops my bad and left. Management didnt seem to care when we checked out. They said someone would reach out. No one did

Great breakfast

Very Nice...we always trust holiday inn express

This hotel was overbooked so they had us go to another for our stay.

Perfect for our trip with the grand kiddos

Clean

First off, I’ll offer a little grace since our stay was Saturday July 5th and I’m sure the week was busy with the Holiday. The hotel seemed to be understaffed and employees overworked. After check in, we arrived in our room and I immediately noticed the the bed looked rumpled and I could see that the sheet was untucked this prompted my investigation on the sheets. The pillows were rumpled and when I pulled back the top sheet there was food crumbs and hair. I requested new bedding and Krystal at the desk promptly made it right. The A/C in our room needed maintenance. It took until 2 am to get the temp down to 73° it felt humid and it smelled for weed. Overall the beds were comfortable and the hotel itself is in good shape. We had an early start the next morning so we didn’t have breakfast but the dining area looked clean. There’s not a lot of options for hotels in the area and the others were all booked. In a pinch, I’d stay there again .

Excellent service, easy check in and checkout process. Clean and no issues!

1st room wasnt cleaned and bed wasnt made and there was trash in all bins. Didnt get amything for my troubles even a sorry.

Loved the clean, spacious halls and rooms.

Walked in and the entry light didnt work. The usb charging port by the bed did not work. Flushed the toilet and was filling really slow. Looked in tank and it was growing things inside. The sink drained really slow. Breakfast was until went at 8 to get food and thsy were out of most of it. Went back at 830 and nothing had been refilled.

Simply comfortable

To start I waited to be checked in for longer then I should as I listen to the lady's chat in the

Great hotel. Breakfast was not stocked well. Other than that great place.

The staff are amazing. The rooms perfect.

Found a needle and a peanut would not recommend staying here

It was fairly clean, staff was kind. Light bulb was faint and they were not able to replace for me.

Typical HI Express with expected amenities. Only real downside is that its location is right next to I75, a major freeway. Could hear loud traffic noises throughout my time here.

It was quiet but the free breakfast sucked oatmeal was like over cooked soup, milk for cereal was not cold. When I booked the room it said private hot tub but no hot tub on the premises was very disappointed