Holiday Inn Express & Suites HAWTHORNE - ELMSFORD NORTH by IHG, an IHG Hotel

Excellent stay we needed a place close to wmc and it was confortable and breakfast was great

It was very good

Customer service was great!! Room and bathroom very clean. Very quite. It was nice having an Apple Bs, diner and a italian restaurant across de street.

Overall great

Our toilet was clogged. We told them at the front desk around 12 in the afternoon. We came back at 11:30 pm. And it wasn’t done. Went to the front desk and complained and he said there’s no one here I can fix it. You have to wait till tomorrow morning and I told him that’s ridiculous. And then he said I’ll give you a plunger you could do it yourself. And on my vacation, that’s what I had to do unclog the toilet because there’s nobody on premises that could help you. That’s very ridiculous.

Property was under renovation but still very nice

Everything was clean, quiet and safe. Walking distance to an Applebee's.

Staff very helpful, rooms cleaned daily, breakfast good

Rooms were very clean and spacious. Staff was great!

Hotel was good and personnel helpful but Rosa Lee was the best. She was serving n helping people at the breakfast area. She greeted everyone and gave that extra effort I appreciate.

I was pleasantly surprised to find that this is a brand new hotel!! Its just been renovated and everything is brand new. The rooms, the lobby, everything! The staff at the front desk were super nice and I would definitely stay here again when in the area. I have had a great stay and would definitely recommend.

Really good place

Lobby under construction but otherwise ok

Property is under construction, swimming pool and other facilities weren’t available. Very dusty, tools and ladders all over the place. I won’t recommend this to anyone.

Always our home away when we visit the area. Very clean, good breakfast, comfy rooms AND friendly staff. Also easy access ( driving) and safe area We’ll be back! We always are!

Nice

Hotel is under renovation which was not shared on booking site. Snack Vending machine on 2nd floor was in an area under renovation so there was debris on the floor; walls partially scraped of wallpaper, etc. Plastic wrapping in my bathroom was not fully removed from edge of counter top. Also at night there was a loud humming sound which could not be abated and disturbed my sleep. So hotel was less than comfortable. However staff was very friendly and helpful and the free breakfast buffet was plentiful and well maintained. This was a very clean area and was well maintained throughout breakfast. The location of the hotel is easy to access and is within a short walk to a diner and Applebees. When the renovations are complete it will be a decent hotel if all other issues mentioned are addressed

The staff was so, so, nice. Felt very welcomed there.

Friendly staff

Good breakfast and clean room.