ホリデイ イン エクスプレス ラ フンタ by IHG

Check in was fast & easy.

They offered breakfast, not many hotels do that now a days

The staff at the morning breakfast were spectacular. Very polite and helpful.

Had to wait 20 mins at the front desk before someone came to get me checked in. At breakfast I was told if a family came into the dinning area that I would need to move cause I was sitting a table with four chairs. I would gladly move if I saw a family in need of a table, the staff did not need to come up to and tell me I would need to move. Outside landscape looks horrible and is not inviting.

Very nice place

Only problem was the pool was closed during our stay

Excellent

Customer service was good at the property. the communication was bad. Pay at the property meant call at 10:30am pay, go to check in - told that the double room was changed to a king and no pool but I already paid through the third party so oh well. A lot of other small things

Was definitely impressed! Great nights sleep and the staff were so nice and amazing! We will stay there again next time we are there! A very pleasant suprise.

Always good.

Great staff, very comfortable. Will stay again in the future

Very nice amd quiet easy access

The bathroom and the area around the air conditioner weren’t the cleanest. Also, the room was double booked which resulted in another guest unexpectedly walking into our room at 2am, which startled my family. The front desk admitted their mistake but was overall unhelpful in resolving the issue. Won’t be returning again.

Right from the moment we walked through the door we were greeted with polite words and a clean lobby! Even though it was cold and snowing outside, that didn't stop the front desk from being polite and ensuring that we had everything we needed & notified me I was selected as the "Guest of the Day", which was a very nice touch & unique to this property! Something that other hotels should adopt because it makes guest(s) feel appreciated! There was nothing special about being "Guest of the Day", but they did provide a bottle of water and a bag of chips! Outside of that, the room was clean, the lobby, hallways and breakfast area! The only thing I would change is the banging of the doors by the cleaning staff while cleaning rooms!

Great staff, everything was great!

We checked in on Thanksgiving Day and did not immediately go to our room since we were to celebrate the holiday with family. When we returned to the property around 9;00 pm we discovered the room we were assigned had never been cleaned. The bed was unmade and there was fast food trash around the room. It took 15 minutes for somebody to come help us at the front desk. When we checked out the following morning, the person at the front desk couldn't be bothered to get up from her seat and put down her phone to ask about our stay. She just asked us to place our key in the box. Very disappointing service.

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Never disappointed they always treat us well and the rooms are always clean kids love the pool and I love the breakfast and coffee

Erica was kind and helped out with my needed room change to a non-pet room for allergies.

This is the best place in this area to stay so far.