Holiday Inn ROANOKE AIRPORT-CONFERENCE CTR by IHG, an IHG Hotel

The property was fine - a mid-level hotel like any other. But the service was very poor - the front desk was excruciatingly slow every time we interacted, with a continuous line of frustrated travelers. Never seemed to cause the staff to work harder or faster. The cleaning crew kept trying to enter our room despite the "do not disturb" sign on the door. Then they deactivated our cards midway through our stay. All in all, extremely mediocre service which means a lack of decent management.

I had to wait like 2 hours before I got a room and my bathroom was dirty it was a horrible stay while being out of town working

The room was very clean and the dove soap dispensers were a nice addition to the bathroom, love that. I love the breakfast section which was an addition cost but was worth the price!!!

I checked in Friday afternoon and came back Saturday afternoon and I was locked out of my room because someone lost paperwork and deleted my reservation. Had to spend over an hour trying to get back into my room that I had paid for and signed for. And was told that I wasn’t even allowed to get my belongings out of the room

Walls are thin and any noise from adjoining rooms carries through easily. That was the major downside. I could clearly hear the TV from the room next to us. We couldn't get a bottle of water from the cafe or the bar, and we were told that they were sold out. We didn't pay a lot and i guess it all came out about as expected. The bed was comfortable and the room spotlessly clean.

I stayed for 3 nights. The sheet were dirty when I arrived and the haven’t changed them! The AC is very loud!

Again a very nice place.. Second time in a row I’ve stayed here and was given a room that someone else was in. Luckily again they were understanding when I walked in. Just safety and security concerns for every one involved that need to be addressed

The staff and hospitality is always At

The hotel could use some updating. I also not very impressed with the front desk staff. They could have been a little more approachable and friendly.

weird that the continental breakfast was an extra charge

Staff was nice

This was the perfect day for us traveling with a service dog. We noticed many others enjoying the facilities as well with their pets. Our only disappointment was that we planned on the restaurant and bar being opened for our stay. Which is why we actually booked here. It would’ve been nice to know that they decided to close the facilities for the week so that we could prepare and plan accordingly.

Air conditioner in the room was extremely loud and heat was turned on to high when we arrived to the room, room was not clean with leftover wrappers everywhere. Phone did not work, tv turned on but did not change channels. Hotel “restaurant” food was barely edible. We are traveling cross country and have stayed at IHG every night, this was by far the worst one.

My recent stay at the Holiday Inn Roanoke Airport – Conference CTR was quite pleasant. The hotel's location, just a short drive from the airport, was a major plus. The room was clean, comfortable, and well-appointed. The staff was friendly and helpful, making check-in and check-out a breeze. While the hotel's amenities were standard, they were sufficient for a short stay. The on-site restaurant offered decent food options, and the breakfast buffet was a good way to start the day. Overall, I would recommend this hotel to anyone looking for a comfortable and convenient place to stay in Roanoke.

Great

We had a great breakfast with organic and free range options. The room was nice and clean. There are other hotels in the area and there’s not much to walk to but it’s a short ride to downtown area where there are plenty of restaurants. I would stay here again.

Not worth the money hallway noise at 3 am unacceptable ,tv not working after 4 hours of waiting had to change rooms ,hotel maintenance no where in sight, clientele was different,not sure if illegal migrate were saying there ,stay somewhere else

Upon arrival, we were assigned a room that was clearly not cleaned. The room was in disarray, suggesting it needed to be properly prepared for occupancy. To make matters worse, when I returned to the front desk to address the issue, I was given a key to another already occupied room. This error caused unnecessary inconvenience and stress. Furthermore, our room service request needed to have been handled more appropriately. Upon returning to our room for the second day, I discovered that only one bed had been made, and the bathroom had not been cleaned or restocked with fresh towels. In addition, all the towels were rolling here and there on the bathroom floor (which we did not do while we left the room). After all these incidents, the front desk lady did not even apologize. I have always chosen the Holiday Inn while traveling because I enjoy staying there. But this experience was worse than I could have imagined. We felt unsafe for the whole time. Before putting someone in the work, the hotel management should train them so that customers do not feel unsafe and unwelcome. This stay was a waste of money and time.

Loved it!!

Room was beautiful and comfy. The bartender at the bar was a great mixologist and helped us get something delicious when we were unsure of what we wanted.