Home2 Suites By Hilton West Bloomfield Detroit

Very simple and straight forward accommodations.

Very clean, and comfortable!!!

We stayed here for 4 days while visiting family in the area. The hotel was clean and bright upon arrival, but that's about where the charm ended. Our biggest complaints were room cleanliness, breakfast, and lack of staff. When I got to my room, we found a MOLDY plate in the dishwasher. Immediately closed that and ignored, as we didn't have a need for the dishwasher, but still really disgusting. We also saw makeup stains on the sheets my children were using on the pullout couch, which made it clear that things were not cleaned properly between guests. The shower had a shampoo and body wash bottle. Both bottles had the same clear soapy contents in them, so I have no idea what they are using in those refillable bottles, but it's certainly NOT what is labeled and that seems dishonest and concerning. There was hardly anyone ever present at the front desk. I stood there for 10 solid minutes one morning, waiting for someone to give a crap enough to come to the desk. Multiple staff members walked by me, locked eyes with me then moved on without a word. Breakfast - PITIFUL! They pitch a free hot breakfast with "endless possibilities". Each morning, we were met with total disappointment. This is all they had: 3 stale cereals in dispensers, yogurt/toppings, powdered eggs, old turkey bacon, mushy mini hashbrown rounds, old breads, and waffles. It was the saddest breakfast I've ever seen, but hey... you get what you pay for. It's definitely not what the website indicates.

Everything

2nd time staying and just as great as the first time. Will always look to stay here when we’re over this way.

Very quiet

Overall, our stay was very delightful. My only minor complaint was that the bed was too high for a mobility accessible suite. The rooms and bathrooms are spacious. The kitchen area was very nice as well.

Room is clean and staff are super nice.

Love that EV charging is included with the stay, this bring me back to this property every time. The breakfast, pool and lobby are great

Bedbugs - made complaint - zero effort to apologize or offer any compensation or any thing - front desk also stated they never give extensions for check out from 11 to Noon which I highly doubt but if true is another reason what sadly would be a very good place as it has a great facilty and location - there were other helpful desk people but the desk help on January 9 mornign was horrible and completely not a good person to be listening and answering peoples questions and responding to a. Horrific complaint of many bed bugs - my body is. Now riddeled with bites

When I arrived, I had to wait for a clerk to appear. There was trash all over the 2nd floor hallways. I felt unsafe at night as no one was manning the lobby.

Casey was amazing throughout the entire booking process. She was friendly and accommodating! Thank you for making the process easy & efficient!

Property is in a nice area but the service is terrible you basically have to beg for room service and I asked for sheets and towels and the staff put them on the ground outside of the hotel door

Friendly employees, nice breakfast included both days.

Nice place and comfortable. The area has plenty of hospitality options and feels safe.

Way too noisy. Breakfast over at 9:00

The staff were great. The hotel is nice basic accommodations, large rooms.

When I checked in the host told me that the power had been out for 3days , just came on 10 minutes ago and I was the 1st guest to be checked in, all others had been turned away. Concessions were not available and breakfast was never served all weekend

Stay was nice room was clean as always great staff

The staff handled the computers being down amazingly. It was stressful for everyone but they did a good job keeping us calm.