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Silverware and plates were dirty st breakfsdt with food particles still on them out for the public to use. The pool pump was

Nice

This property is somewhat outdated but the rooms are fairly large and they were very clean, The breakfast was quite good , The bed was comfortable enough and l would definitely recommend, The location for us was perfect

It was ok. Not sure would stay again, especially since they charge for parking. Shuttle service was a good. Ice machines were broken and the glasses on room were dirt. Surprised no bottles of water were in room as water from sinks had an off taste. View from window was of dumpsters and trailer storage. Immediate area was depressing but quick drive to mall.

Very disappointed that the pool wasn’t open. Extreme heat and our kids were looking forward to swimming. No reason given, either.

Great breakfast! The room had a couple of cleanliness and maintenance issues.

Great location close to Opryland

The elevator was dirty the floor disgusting , room needed a better cleaning. Employee very upbeat and helpful

All ok

Excellent free shuttle to the Grand Old Opry was a fantastic touch

No microwave in the rooms. Hot hallways and elevators had an odor.

From check-in until check-out, the staff were super attentive and accommodating. Close to where we wanted to be, the shuttle was great, and the breakfast was the best spread I have seen in a long time in a hotel! The food was fresh and hot. We will definitely stay there again!

I didn’t like not having access to disposable cups. My husband went to ask and they gave him triangular water cups and told him that there were no disposable coffee cups either. However, at breakfast, there were many disposable coffee cups. Also, I used a different card for incidentals. They charge both of my cards totaling $500 all together for one night. The guy at the counter said charges would drop off immediately, which of course did not. The beds were very small and uncomfortable. We will not stay here again.

Good: - The staff are very friendly and helpful. - Breakfast had lots of options with hot foods — better than most free breakfast buffets - Room was large with a sitting area and a bar area with an extra sink - Rooms were clean Areas for Improvement: - Parking was $8 a day, but this isn’t on the hotels.com website - Elevator is as slow as mud moving. It was faster to take stairs by a long shot. - Restroom is super compact — not comfortable if you’re on the larger side - Air conditioner was crazy — kids thought 70 degrees was too cold, but if you adjusted it to 72 degrees or anything higher, it would auto switch to heat. We just had to freeze all night.

Even though we didn't need it, the swimming pool was closed. While we were checking in, the health department was back to check on something. No food that evening. Smelly shower curtain and stain on floor.

Checkin was fast and the guy working the desk was super friendly. Our room was clean, quiet and comfortable. Disappointed to come down at 7:30 and find no breakfast, despite seeing plates piled that suggested there was breakfast at some point that morning. Paid a little extra to stay here - part location, more so for breakfast - and then not have that perk.

The ONLY reason we stayed was because it was on home from Florida to Chicago. No warning, pool NOT WORKING. 4 UPSET kids. Staff was VERY NICE and helpful. Only reason for the decent review.

Awful hotel, can’t believe Hyatt would allow their name to be used on this place. Checking in was told pool is closed until further notice, would’ve been nice to be notified ahead of time plus freaking 96 deg traveling with kids, yippee!! Go to room and toilet won’t flush, front desk says come down and get a plunger :(. After going shopping come back to our room to go to bed and find nasty dirty sheets, had black stains all over them, then our daughter looks up and says ‘is that blood on the ceiling?’ We immediately went and changed rooms. Hotel just does not take good care of the property. Please don’t go by the pictures listed!

Awesome place!

Staff was super friendly, complimentary breakfast was good, and the room was clean.