インディペンデント (SPHC) ザ・ヒルズ・ホテル、IHG ホテル

Dd

Great customer service. Hotel was beautiful and great location.

Coffee in room was AMAZING. Clean, comfortable and convenient to our Laguna Niguel activities.

I liked that the staff were helpful, friendly, and kind. I also like they were able to answer my questions and quickly resolve any problems I had. The room and hotel was clean. The view and temperature control was good. The amenities were great. The bathroom and shower in the room was spacious. Aside the the Emerald Lounge and breakfast spot in the hotel, there are so many other restaurants, stores, and entertainment within walking distance and no more that 15 mins away if driving.

Staff was very friendly and efficient Rex is an excellent resource and helped streamline the check in process Would definitely stay here again in the near future. Thanks again!!

Amazing customer service! They checked in daily via text which I loved!

N/A

Wouldn’t stay here again for multiple reasons, take your pick of them: 1. SECURITY CONCERNS - key stopped working after two days, went to the front desk to get it fixed. I was asked for my room number and was given a key card without any verification of my name or ID. So anyone with a key card from the hotel can get into any room by simply asking. 2. Leaking shower - half door in shower does not prevent water from leaking into the bathroom and hallway. Bathroom door had extensive water damage from this. 3. Thin walls - you can hear everything in neighboring rooms, including the tv at 3 am. 4. Cleaning rag from housekeeping was left in the room.

Beds were very comfortable liked that the shower had an actual door and movable shower head.

Jose at the front desk was very rude and hung up in my face when I called the front desk . I called and asked for towels and he said they were very busy and then he just hung up in my face. Also one of the housekeeping people came in my room while I was in there. They didn’t knock at all. Then they was no room service . The place sucks and I would not recommend. I had to stay there for 3 nights because my son had a basketball tournament. But I will never return.

Not bad

I had reserved a room over a week ago. Check-in time is at 4pm. Go to check in and they dont have my room ready yet, had to wait another hour til a room was available. Found a live pincher bug on bed. Overall, the price is great but leaves more to be desired.

Very nice

We stayed here in a family trip and found the service to be friendly and the rooms to be clean and comfortable, though a little weathered, especially the bathroom where ceiling was collapsing in over the shower and the base grout was a bit moldy. The beds were comfortable with plenty of pillows and a cool QR scan to get more towels etc. The negative; They charge a set rate (I think it was $15) to self park in the small lot out front, but they are sure to tell you that the lot is not patrolled. We also went out on a small rear patio and our cards would not re-open the door so we had to walk around the whole back of the hotel. It was dark out and a bit sketchy. Lastly, we were on the second floor and a door to the outside stairs was continually propped allowing anyone off the street or from the (unpatrolled) parking lot to enter our floor at any time.

Properly is clean and the front desk Theresa is nice and friendly . I will give rate her a number 10. I will surely be back again in Voco . Thank you .

Very comfortable. Friendly.

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Looks renewed. Big rooms, good sun, clean areas.

Muy bien

I love this hotel. Definitely will come back soon