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The staff is EXTREMELY rude telling me that I didn't pay for my room when I really did and then kicking me out of the property when I got mad about it.

I checked in, and was given a key to a room that was already occupied! When I opened the door, I was threatened by the drunk inside (a "weekly" resident who refused to accept that a mistake was made. He followed me back to the check-in, threatening me the whole way. When I finally got a room, it stank, had no chair, table or trash can, and most of the electricity didn't work. Then, when I stepped outside, the same drunken young man continued to threaten me!!! The receptionist witnessed his criminal behavior, but did nothing about it. Nor did they do anything about my room. I hid in my room from this criminal for quite some time. There is no ice machine. I was told it had been stolen. This slum tenemant should be closed down, and its owners prosecuted for allowing unsafe long term residents to abuse guests, as well as for failing to uphold basic standards. I feared for my safety for staying at the "JAX". Every website MUST discontinue offering this unsafe, unclean, broken down dump.

The staff was amazing the property on the other hand was not suitable. It was dirty there was blood on the sheets on one bed. The toilet looked like it was coming up. And I saw roaches. I only wish I would have gotten pictures . Had it not been for the hurricane I wouldn’t have stayed there.

When we arrived there was water leaking from the toilet, dirty in the tub & linens in the room which is weird because they give you your towels upon arrival. The spring was completely pulled from one side of the mattress, & a huge dip in the bed, the door from bottom & down wasn't lined up & the ceiling in the bathroom was leaking. Shortly after I arrived I went to the desk the lady asked what time we would like maintenance. I asked preferably after 12pm seeing we would not have been situated and unpacked til around 3am. They came knocking around 10am. We asked if they could come back in a little bit we waited ALL day finally we spoke with the maintenance which was the same guy who knocked and said we refused service which we never did. I am so happy that the second day we were there the lady was able to help us and my husband was able to go get the mattress from wherever they stored it.

We booked this hotel room online while evacuating from hurricane Milton. We arrived at 3 AM walked in, examined the room and immediately left. There were no sheets on the bed and no toilet paper in the bathroom. The entire room was filthy. We did not feel comfortable staying in the room, so we slept in our car and checked into another hotel in the morning

I had to evacuate because of the hurricane and this hotel was in the right location for a fair price

Made me wait 1 hour after check in time bathroom was disgusting. Know trash can. Ac was so loud wife couldnt sleep.

They lost power so we couldn’t stay.

The 1st room I got the TV was broke with lines throughout it. The clerk offered me another room which had cigarettes butts floating the toilet and it wouldn't shut off and THAT TV was also broke. Third room was ok. Bed was so springy and dippy and there was water on the floor by my bathtub and I didn't even run the shower because I was provided with NO towels. I will not stay here again.

Dirty & Noisy hotel manager very rude and nasty should be shut down !!!!

The front desk clerk was busy outside talking to random street people and almost refused to check me in until I said I already had a reservation. The condition of the lobby seems like it has been run down for years i’ve kept her clean on a regular basis. I was told not to answer the door for anyone except for the front desk person and not let any random females in my room it’s a very dangerous part of town. I open the door to my room to see a it grimy and unkept. The final straw was there was roaches crawling all over the room so I went back to the front desk and asked for a refund which they would not implement.

I'll just pay in cash next time!

Ergxsb

Doesn't meet basic sanitary standards. Everything is very dirty, roaches in bathroom, bed bugs in beds. Ended up sleeping in a truck, front desk wouldn't refund me

Absolutely horrible place to stay!

I'm still waiting on my 20 refund

There was roscher r in the room lots of them ask for refund had to sleep in my car with 3 disabled kids had no were to pee ran out of gas cuz I sept add all my mom in the room so nw I am honeless

Please return the money. I couldn't stop there and for a minute everything was in a terrible state. There is a mess and dirty everywhere from the three rooms that I was shown, the air conditioners did not work and there was nothing in the rooms from the declared one (towel, refrigerator, microwave, etc.)

Worst experience ever. Dirty hotel room. Burn holes on comforters. No fitted sheet on beds. Hotel staff took forever to check me in . People just loitering on the stairs and hallways. I did not feel safe and had no other choice but to check out after a few hours .

This was for a quick truck repair trip but the service has definitely declined.